Lead strategic initiatives to optimize customer satisfaction and retention by managing complex project implementations and enhancing program processes. I collaborate with cross-functional teams to oversee technical configurations, data integrations, and reporting solutions, utilizing Power BI and SQL. My role involves driving the development of KPI dashboards, ensuring solution stability, and maintaining proactive engagement with customers. Additionally, I oversee customer support and advocate for enhancements to continuously improve service delivery and solution effectiveness.

As a Project Manager and Technical Consultant, I managed technical configurations and data integrations for new customer accounts, provided tier 2 support, and developed reporting solutions using Power BI and SQL. I led end-to-end project implementations, including setup, configuration, testing, training, and post-go-live support.

Provided professional analysis & consultation on client-centered solutions to enterprise data governance issues around data integration, data management, data strategy and data privacy. With a “best-practice” standard approach we advise our clients on datagovernance infrastructure and process efficiencies for sustainable growth.

-Worked on a bee preservation project by canvassing neighborhoods in the Denver Metropolitan area to inform members of the community about environmental impacts of pesticides.-Met with Colorado state senators about policy change surrounding bee preservation and pesticide control.

Worked in teams of 3-4 movers to provide efficient moving services for residential and commercial properties.

Assisted Head Chef in high-intensity kitchen that provided a culinary experience for up to 800 guests.