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Aroha Simpson is listed as Ngāpuhi | Poipoia te kakano kia puawai | nuture the seed and it will bloom at Spark New Zealand, a with 4448 employees, based in Auckland, New Zealand. AeroLeads shows a work email signal at spark.co.nz and a matched LinkedIn profile for Aroha Simpson.
Aroha Simpson previously worked as Spark Foundation Partnership and Community Engagement Lead at Spark New Zealand and Customer Experience Designer at Spark New Zealand. Aroha Simpson holds Te Pōkaitahi Reo 3 And 4, Reo Māori from Te Wānanga O Aotearoa.
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Aroha Simpson is a Ngāpuhi | Poipoia te kakano kia puawai | nuture the seed and it will bloom at Spark New Zealand. She possess expertise in telecommunications, workforce management, genesys, contact centers, call center and 18 more skills. Colleagues describe her as "I had the pleasure of meeting Aroha while leaning in as the aligned Agile Coach for her team. Her natural leadership skills was apparent by all and shined brightest every time the team went through a challenging time. Aroha was never scared to try something new and embodies the true understanding of experimentation - leading the way to truly improve and take responsibility of the team retrospectives driving a mindset of continuous improvement. She is a people person and fully loves by… Show more" and "I have the pleasure and honour of working with Aroha on Spark’s Voice of Customer & Employee programmes. Aroha positively impacts and challenges our team to constantly think and strive for customer-first, to understand the problem we’re trying to solve for from the customer’s perspective and bringing customers along continuously on our test-learn-iterate design journey. We have built Customer Experience Walls which shows us how our solutions deliver to customer’s key needs and… Show more"
Listed skills include Telecommunications, Workforce Management, Genesys, Contact Centers, and 19 others.
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I’m motivated by the wero to accelerate digital equity here in Aotearoa and inspired by the mahi already underway by many, including Spark Foundation and community leaders. It’s our chance to make a meaningful difference together; aspiring to affect generational change for whānau, hapū, iwi.
Auckland, New Zealand
Applying the mindset and tools of design thinking to solve problems creatively.□ using collaboration tools for journey mapping, opportunity recommendations, heuristic testing [current] □ optimising high impact web landing pages, using AB and split testing as examples to measure the impact. Delivery included landing pages for Entertainment; Tech and Accessories; Get More [July 2021 - Feb 2022]□ designing personalisation in the Gen3 app. Empathy interviews, prototype testing, tree-testing, prioritisation, journey / process mapping, facilitation□ Affect Lab test to understand customer insights for an upcoming journey experience. Affect Lab uses AI to measure facial expressions.
Auckland
Collecting and synthesising information within the context of answering an objective to help stakeholders better understand customers - it's all the fun stuff. □Voice of Customer redesign - all customer channels and Business Hubs (MaritzCX/Insight)□ Survey scripting (Spark customer channel)□ Redesigned pre registration survey for the Spark customer panel (partner OnePic)□User testing
Auckland, New Zealand
□ enabling Spark to take action on customer and employee feedback through the Voice of Customer program□facilitating workshops that lead to clear customer outcomes
Auckland, New Zealand
□ Leader and coach□ Workforce Management expert□ Genesys WFM □ Business Continuity and Crisis Management Planning
Adminisrating Telecom staff benefit packages for employees
Other employees you can reach at sparknz.co.nz. View company contacts for 4448 employees →
Greg Craill
Colleague at Spark New ZealandWaikato, New Zealand
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Kharn Bell
Colleague at Spark New ZealandNew Zealand
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Craig Marshall
Colleague at Spark New ZealandNew Zealand
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Lynda Oliver
Colleague at Spark New ZealandDunedin City, Otago, New Zealand
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Riah Vather
Colleague at Spark New ZealandAuckland, New Zealand
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Sri Josh
Colleague at Spark New ZealandWellington, New Zealand
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William Riddle, Ckm
Colleague at Spark New ZealandNew Zealand
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Alex Yanez
Colleague at Spark New ZealandNew Zealand
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Andrew Campbell
Colleague at Spark New ZealandAuckland, New Zealand
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Bavya Balan
Colleague at Spark New ZealandChristchurch, Canterbury, New Zealand
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Quick answers generated from the profile data available on this page.
Aroha Simpson works for Spark New Zealand.
Aroha Simpson is listed as Ngāpuhi | Poipoia te kakano kia puawai | nuture the seed and it will bloom at Spark New Zealand.
AeroLeads has found 1 work email signal at @spark.co.nz for Aroha Simpson at Spark New Zealand.
Aroha Simpson is based in Auckland, New Zealand while working with Spark New Zealand.
Aroha Simpson has worked for Spark New Zealand, Marram Community Trust, and Telecom New Zealand.
Aroha Simpson's colleagues at Spark New Zealand include Greg Craill, Kharn Bell, Craig Marshall, Lynda Oliver, and Riah Vather.
You can use AeroLeads to view verified contact signals for Aroha Simpson at Spark New Zealand, including work email, phone, and LinkedIn data when available.
Aroha Simpson holds Te Pōkaitahi Reo 3 And 4, Reo Māori from Te Wānanga O Aotearoa.
Aroha Simpson is listed with skills including Telecommunications, Workforce Management, Genesys, Contact Centers, Call Center, Outsourcing, Key Performance Indicators, and Call Centers.
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