Aroha Noanoa Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Key tasks:- Provided end to end HR support for Performance Plans, disciplinaries, ER cases, restructures and change processes - Partnered closely with a large portfolio including Retail, Contact Centre, Marketing, Operational Risk, Insurance- Assisted leaders with general employee requests such as parental leave, extended sick leave etc- Coached and supported leaders through complex ER and change processes- Maintained relationships with key stakeholders across the business- Managed the branch separation process in Retail, moving from NZ Post/Kiwibank to Financial Services Only branches- Provided support and guidance for cyclical process such as remuneration review and policy updates- Took a human-centred design approach to engaging with employees to understand and enhance our parental leave benefits- Created and rolled out ER101 Workshop to Retail Leaders across the country

Auckland, New Zealand

Key tasks:- provide first tier ER advice to people leaders- process HR transactions- respond to escalated employee queries - support large scale organisational change

Auckland, New Zealand

Key tasks:- provide month end reporting for the HR leadership team - provide weekly and adhoc reporting for HR teams and business units as required- coordinate reward and recognition activities- competent and confident in excel

Auckland, New Zealand

Key tasks:- facilitate design thinking workshops, including customer insight evenings, ideation sessions, introduction to design thinking - use principles of human centred design- work with a range of stakeholders across the business

Auckland, New Zealand

Key tasks:- create and review offer letters and other employment documents - process HR transactions - respond to employee queries

Auckland, New Zealand

Key tasks:- Analysing customer feedback through NPS using root cause analysis, then presenting the findings to key stakeholders to drive improvements- Supporting the testing and transfer of data to new online database - Managing inbox queries and troubleshooting relating to NPS for frontline staff

Auckland, New Zealand

Working on updating knowledge base content and validating business processes for customer care

Auckland, New Zealand

Respond to a range of enquiries via inbound call or email, about anything from product information to troubleshooting and customer retention. As a senior agent, I am often given responsibility to support other agents and take customer escalations. I have recently been involved in coaching new staff. I consistently exceed my KPIs and excel particularly in the quality of my calls, and customer feedback via NPS.Agent of the month (2nd Place) - September 2015Agent of the quarter (2nd Place) - 3rd Quarter 2015Agent of the month (1st Place) - January 2016Agent of the month (1st Place) - February 2016Agent of the month (1st Place) - April 2016Agent of the month (3rd Place) - June 2016Agent of the quarter (2nd Place) - 2nd Quarter 2016Agent of the month (4th Place) - August 2016Agent of the month (3rd Place) - September 2016

Auckland, New Zealand

Assisted current and future students with degree planning and enrolment advice.

Wellington & Wairarapa, New Zealand

Travelled to offices and courts around the country to assist with the rollout of Outlook and Windows 7.

Wellington & Wairarapa, New Zealand

Received inbound calls and helped with a range of banking queries.

Wellington & Wairarapa, New Zealand

Drove to properties in the Wellington region to show prospective tenants through. Also photographed the properties and did admin work at the main office.

Bachelor Of Commerce (Bcom), Bachelor Of Arts (Ba) Conjoint, Marketing, Psychology, Commercial Law And Education

Activities and Societies: Uniguides, Auckland University Commerce Students Association, Commerce Association for Pacific and Maori.

Bachelor Of Design (Bdes)

High School