Shane Appleton Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

This position is responsible for managing relationships with Fonterra IT key Infrastructure Service Providers. With 2 direct reports, we are focused on Supplier Relationship Management, Service Delivery and Service Level Management and Continual Improvement for Service Delivery to Fonterra IT.

Auckland, New Zealand

This role is to lead the IT Service Management team as part of the Fonterra IT Infrastructure & Operations department. With a team of 7 people I am responsible for the Change, Incident, Problem, Event, Service Request/Catalog, Knowledge, Customer Experience and Service Desk processes for Fonterra. Our team focuses on being proactive and productive by: > Defining and regularly reviewing our processes and the toolsets that enable them, making sure they are fit for purpose and continually improving them> Supervise the people using our processes to make sure they’re meeting our expectations> Monitoring and keeping our eyes on the glass to catch things before they fall> Analyse the trends and act on them to keep IT one step ahead of of the game> Reacting in a controlled and effective way when things do escalate

Auckland, New Zealand

The IS Service Operations Manager role sees me leading the Service Operations Team. With a team of 6 people we are responsible for the Change, Incident and Problem Management functions for Fonterras Global Information Services team. The focus for the role includes people management, process leadership and escalation, continual improvement management.

Auckland, New Zealand

The role is specifically aimed at delivering and improving the day to day operational management, co-ordination and communication of High Severity Incidents and Fonterra’s Problem Management process, including dissemination of information both within IS and into the business via the Fonterra SDM/IS managers.• Problem Management• Incident Management• Multiple Vendor Governance• Duty Manager and on call roll• Service Improvement Program

Auckland, New Zealand

Responsible for Technical Change Management policy and governance across Fonterras IT landscape.

Change and Release Validation

Auckland, New Zealand

My current role is providing co-ordination services for the Fonterra Ways of Working programme manager and wider team.The Ways of Working programme is delivering the physical building of Fonterra's new headquarters in Auckland and includes the transformation of Fonterra's existing work style to an Activity Based Working work style.

Auckland

- Supporting IS Services delivered to an emerging/growing Business Unit (Latin America) and well established, high priority Business Unit (Health & Safety).- Delivered Service Improvement - Network/Internet/SAP at rest of world sites.- Matured relationship with our Soprole IS team based in Chile, initiating active engagement between our IS teams to understand the work in-flight and in pipeline that would impact each other.- Completed network service investigation for out Mexico Sales Hub - including understanding of current state IS setup, understanding business impact and perception, completing performance comparisons against other ROW sites, providing point solutions to improve user experience with SAP applications, general hardware performance, and business process.- Inititated internet serive investigation at our Brazil Sales Hub - including understanding the specific impacts experienced by our users on site, driving these issues through our Problem Management process/team, and engaging with our Service Owners to determine a better solution for the sites requirements.

Auckland

- Delivered changes to our Employee HR Systems and process.- Completed deep dive analysis of Fonterras HR systems and interconnectivity of data between these systems to provide understanding of how they support a variety of Fonterra HR processes.- Delivered lattice diagram representing Fonterras production IT Landscape, showing system interconnectivity, system breakdown by function, business unit and logical grouping of applications vs. services.

New Zealand

- Delivered template and process for defining the support model for new applications and services generated through IS projects. - Delivered process improvement and documentation of this for management of change at both project level and BAU level through Fonterras IS change environments.- Provided Test Manager services to a business lead project to improve a Fonterra Farmer/Supplier facing applications performance to support the launch of the Trading Amongst Farmers initiative.- Provided Release Manager services to IS project to refresh an application supporting our trade and export documentation system and team..- Provided Change Manager services to BAU changes to Fonterra applications..

Auckland, New Zealand

- Delivered documentaion of the role and tasks pertaining to the portfolios I was supporting and management reporting required.- Improved visilibility through providing new reporting on the completion rate of project reviews as required by our PMO processes.

Ran the Customer Service desk, and supervised team of checkout operators.Ran Store Stock Room across xmas period.

Bachelor Of Business And Information Management, Marketing, Information Management

A Bachelor of Business and Information Management saw me complete a double major in Marketing and Information Management. The degree.

Ncea Level 3 And University Entrance