High energy professional with over 18 years of business acumen. Three years as an infrastructure specialist, with the ability to quickly learn new platforms and software in a fast-paced environment. Diplomatic and tactful with professionals of all types. Accustomed to handling sensitive and confidential information. History of accurate and timely reports, goals, and results. Qualifications√ Server Maintenance, including Operating system patches and software updates√ Hotfix deployments and release updates of proprietary software√ Production and corporate user account security administration √ Install, troubleshoot, and maintain products/equipment/software utilized by home-based employees via remote access and in-home repairs√ Training employees on products, equipment, software usage√ Monitor and support internal and external ticket que√ Server builds, Windows Server OS Deployments, Citrix√ Backup Services for Data Center and Corporate Servers√ Corporate laptop and desktop builds
Listed skills include Management, Vendor Management, Customer Service, Servers, and 37 others.