Aroon Robson Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

Toronto, Ontario, Canada

Melbourne, Australia

 Providing complete network setup and maintenance including routers, switches, server and firewall Providing and monitoring access permissions for shared network resources like shared network files, company site permissions and shared Emails. Setup company network security based on company requirements. Define and recommend IT policies and procedures based on best practices. Setup backup solution for file server using windows server 2008 backup feature. Responsible for network and systems configuration management. Providing second level support for IT Helpdesk including user access control to the site, password reset and server updates. Setup access right for shared file server access and Site server. IT Infrastructure planning design implementation and maintenance. ITIL framework based IT Support management system (Crow Canyon) recommendation implementation and maintenance.  IT Support management software maintenance included incident (ticket) handling based on SLAs and Asset management. Maintaining network stability and resolving connectivity incidents. Setup Exchange account for user machine like desktop and laptop. Setup Exchange 2010 Email account on mobile devices including Blackberry, I Phone, Android Smart phone, Tablet PC (IPAD, Galaxy Tab etc.). Communication and Email support for IP Phones and Mobile devices including Avaya, blackberry, I Phone, IPAD, Galaxy Tabs.  Support and test security for company website based on SharePoint 2010.  Suggest best practice for all levels of IT Support, development and deployment. Providing user training based on approved company standards. Supervise Training and monitoring upgrades of training material.  Supervise IT Helpdesk performance and reporting.  Providing troubleshooting support for company national and international users.

Dubai

 Troubleshooting for Local and International users. Experience in handling Remote users using Remote Desktop tools like NTR Support and Team viewer. Operation System Installation and trouble shooting for Windows XP, Vista and 7. Hardware support for leading brands such as Dell, HP, Sony Vaio, Toshiba and IBM. MS Office Installation and troubleshooting. Setup and support for POP and Exchange accounts for Outlook 2007 / 2010 Setup and support for Exchange Email account on Blackberry.  Implement and manage Distribution groups and Email Accounts in Exchange 2010. Setup minimum security for the organization setting up Cisco ASA, Cisco PIX adaptive security appliance, Symantec Antivirus Enterprise and settings access permissions on shared folders for users. Configuration of firewalls such as setting up of DMZ interface using NAT & setting up of protection profile like Web Filtering, Spam Filtering, Intrusion Prevention, Site blocking, Content Archive, ActiveX/Script Blocking etc.  Monitor and upgrade network security for individual network workstation using Symantec Enterprise online upgrade.  Wireless Router configuration such as Link Sys, Siemens, D-link and Cisco.  Hardware support for computers and printers such as HP and Xerox. Implementing and managing shared network printers using Print Server.  Managing Inventory list and Security Documentation on SharePoint 2007. Familiar with Exchange 2007 environment including new user setup, Password reset, Email ID permissions and sharing, distribution group access etc.  Microsoft Server 2008 R2 installation on HP Servers (DL380 G3/G4 /G5, DL360 G4/G5). SharePoint 2010 installation. SQL server 2008 R2 Installation.  Managing Backup (Scheduled backup, Manual backup) using Symantec Exec 12 with HP Storage works (Tape Drive) and IBM (Tape Drive).

Islamabad, Pakistan

 Manage availability of coverage during business hours Providing technical support and working as level 1 support of the company global positioning system client.  Providing software support and guidelines for accessing the tracking online through web. Providing support for access to the client site including escalation of access requests and access problems. Providing hardware support for client’s devices. Providing training and guidelines for installation and configuration of devices. Providing remote support for network related issues. Run reports and recordings for questionable calls. Escalating calls within Client agreed guidelines SLA.

Advanced Diploma In Software Engineering, Software Programming, A

Semester 1 •Elementary Programming in C•Building Dynamic Websites•Designing Websites in Dreamweaver•Database Development in Microsoft SQL.

Bachelor’S Degree, Pre-Medicine/Pre-Medical Studies, B