Alex Rosiles Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

Work in conjunction with the Property Manager and Assistant Property Manager to ensure the highest quality service is provided to tenants.Receive and responded to tenants’ requests in a full service, first-class manner.Daily communication and support for vendors, service providers, and internal staff.Actively participates within the property team, providing key coordination support.Oversee conference room reservations and usage, first point of contact to address A/V system issues.Coordinates after-hours freight elevator usage and after-hours building access requests.Provides project management support for building projects, and to the construction team in their Tenant Improvement projects.Ensures timely and accurate management of access control card and access card reporting requests.Ensures timely and appropriate response to janitorial Work Orders and maintenance reports from the prior night activity.Provides tenants with information and forms from the Tenant Handbook.Manages and coordinated tenant check-in meetings to provide a first-class service, based on feedback from tenants.

New York City Metropolitan Area

Managed the drafting & design team projects and daily tasks.Provided weekly updates to senior management on status of drafting projects.Worked with structural engineers for them to approve (stamped and signed) drafted drawings.Main point of contact for clients, providing them with regular updates on their projects.Resolved and handling any issues that arise within the drafting team and clients.Maintained customer accounts and meeting their needs.Liaison between clients and appropriate company departments for quality service.Managed all documentation and engineer approved drawings to be submitted to NYC DOB.Worked with drafting & design team and engineers to attend to any NYC DOB disapprovals.Worked with scaffolding, motor hoist and platform vendors in verifying their equipment specifications.Coordinated inspector site visits for parapet inspections, c-hooks, outriggers.Prepared parapet letter reports after site visit for structural engineers’ stamp and signature.Worked with drafting & design team and structural engineer to design and stamp pipe scaffold drawings.Worked closely with structural engineers to have their calculations up to date, for DOB submittal.Worked directly with the Electronic File team to file sidewalk shed/bridge, occupancy protection plan and tenant protection plan permits.

Houston, Texas, United States

Managed internal resources and third parties/vendors for the flawless execution of projects, ensuring that all projects are delivered on-time, within scope and within budget.Developed project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.Coordinated with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.Coordinated meetings with internal and external project team members and clients to identify and resolve issues.Submitted project deliverables and ensured that they adhere to quality standards.Ensured clients/customers’ needs were met by daily phone calls and constant communication.Serviced and maintained existing customers accounts and outstanding scopes.Established effective project communication plans, ensuring their execution.Generated reports to track the progress of the projects and deliverables and measured project performance using appropriate systems, tools, and techniques.Recommended technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.Accomplished financial objectives by forecasting requirements; preparing project budgets; scheduling expenditures; analyzing variances; initiating corrective action.

Houston, Texas, United States

Accepted, entered, and processed work orders from customers and internal sales.Coordinated recruitment and assignment of field resources for timely completion of all required services and project work activities within company established profit margins.Allocated and assigned internal technicians and/or external partner resources to perform technology services for customers.Ensured field resources were on time and prepared; completed the preparation phone calls as needed.Ensured customers’ needs were met in a timely and cost-effective manner.Managed incoming client requests, provided progress status to Management, customers and team via phone email and meetings, as required.Effectively interacted and communicated with project teams, managers, customers, call center and other diverse internal department teams to maintain collaborative relationships to meet customer and account objectives.Coordinated the purchase and/or delivery of the necessary materials and equipment needed to complete work service events.Utilized disparate tools and systems (SharePoint, MS Excel, ticketing system, etc.) to log project phase activities and update project status.Developed and maintained accurate and complete technical and project documentation.Monitored assigned work queues, escalating when necessary, and providing updates throughout the day to customers, internal teams, and managers.

Houston, Texas

Responsible for coordinating, planning and management of the company’s well data acquisition and retrieval projects, either on-site and off-site at project locations when required.Performed assessments for prospective projects with detailed project reports including costing, resources required, and recommendations.Created and maintained documentation of the established workflow for each project, including statistical gathering, milestones, and progress reporting.Served as the TGS leader in the WDS well data acquisition projects, including project set-up, scanning, indexing and QA.Worked on project planning, logistics, timing, start up, implementation, monitoring, and project closure.Assisted with employment of contract workers for different projects, scheduled applicants for interviews, provided general information to contractors.Worked directly with clients, government agencies, operators, vendors, and associates within various international organizations.Responsible for providing detailed project status updates of projects.Worked with Sales, Marketing, Account Support and Software Development to help our well data sets reach end users.Developed and trained junior team members to achieve optimal project strategy.Produced quality standards, checklists, report templates and processes.Analyzed financial reporting systems and project schedules to proactively address potential problems.Performed independent analysis and provided recommendations to overcome project obstacles.Provided ongoing cost and estimate analysis reporting and managed cost allocation.Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

Houston, Texas, United States

Managed IT equipment installation projects in various offices.Configured hardware, devices, and software to set up workstations for employees.Set-up of office electronics/equipment.Performed network installations, and network trouble shooting.Performed program/software installations.Performed computer diagnostic and maintenance.Provided clients with a detailed description of services provided.Instructed clients how to use their products/electronics and on their respective features.Created and provided user guide documentation/manuals for clients.

Houston, Texas, United States

Point of contact for clients requesting cleaning services.Reviewed scope of work with clients and cleaning techs through walkthroughs.Coordinated weekly cleaning schedule by confirmation calls and cancellations calls from clients.Contacted prospective clients for cleaning services and provided quote prices per their request after conducting a survey of their home, office space or business.Provided support for cleaning techs/housekeepers, by training or occasionally working alongside them.Followed up with clients to ensure cleaning services provided were immaculate and satisfactory.