Anna Rozwadowski Email & Phone Number

Remote

Responsible for smooth running of client accounts, delivering supporting service based activities and acting as a key point of contact for our Associates as well as driving forward continued improvement in service excellence.

Remote

Provide support in end to end recruitment process, process improvement, project management, media & communications, invoicing and basic bookkeeping, online research, data entry, etc. Goal focused with ability to handle multiple tasks simultaneously and streamlining ways of working.

Remote

Received Air Commercial Award in 2021 for leading continuous improvement programme onVirtual Commercial Accreditation Panels and achieving 110% of the MOD target by set deadline.Developed and supported strong relationships with wider team, internal and external stakeholders,improved internal processes and communication with external stakeholders.Facilitated recruitment activities including onboarding new employees and produced weeklyrecruitment reports for leadership teamCreated quality training content after every process improvementAuthorised Demander / Local Security Officer - coordinated new user accounts, role namecreation & changesProduced weekly team newsletter increasing penetration by 15%Produced and maintained organisational charts on Visio improving accuracy and designCommercial SharePoint and Teams sites editor and administratorNew HR system super user - supported implementation by leading weekly knowledge clinics

Hq Air Command

Providing integral and proactive secretarial and administrative support to the Commercial Director and Senior Leadership Team Proactively managing diary; arranging complex and detailed travel plans, itineraries, and agendas and compiling documents for travel-related meetings Planning, coordinating, and ensuring the 1*s schedule is followed and respected. Providing "gatekeeper" and "gateway" role for direct access to the Director’s time Communicating directly, and on behalf of the Director with Senior Managers on matters related to programmatic initiatives Working closely and effectively with the Director to keep them informed of upcoming commitments and responsibilities, following up appropriately. Completing critical aspects of deliverables with a hands-on approach, including drafting correspondence, that is often confidential Prioritising conflicting needs; handles matter proactively, and follows-through on projects to successful completion, often with deadline pressures Developing and maintaining strong relationships with the Director, wider team and internal and external stakeholders

Amersham

Led team of thirteen customer service executives to ensure provision of a consistent and superior level of service. Balanced resource levels and implemented strategic change to achieve operational excellence. True believer that employee retention is build on leading by example, trust, transparency and recognition.

Amersham

Internal account management of wide portfolio of MME clients, managing all aspects of client account set up and maintenance and supported running of their company vehicle fleet from understanding their requirements to dealing with complaints and disputes. Undertake company wide process reviews and improvement projects. Client system re-implementation and post-implementation. The main point of contact for system and process related queries providing support and coaching. Reviewing and putting forward Continues Improvement ideas, supporting CI and act as a Team Ambassador.

Marlow

My key responsibility was to generate new business appointments for BDMs across all UK busines sectors either by cold calling or following up new business campaigns. I was making around 80 outbound calls per day where I had to qualify the lead and either make an appointment with a BDM or pass the lead to relevant business area. I was responsible for maintaining leads on Customer Relationship Management system (CRM) and managing BDMs diaries.My key achievement was 5 new account wins, which further led to personal recommendation and generating more leads. I was recognised for keeping the most precise database on CRM system and have been a team coach.

Hnd In Business Economics And Finance

11 A Level Equivalent Grades, General Studies

English, Polish, Russian, Mathematics, Elements of Computer Science, Physics and Astronomy, Chemistry, Social Science, Geography, History.