- Working as Case Manager at worker’s compensation team for large organizations registered in NSW. - Support the implementation of the Claims strategy to enable the delivery of overall business targets.- Build and maintain effective relationships with key internal & external stakeholders, using a collaborative approach to manage claims effectively.- Manage the end-to-end claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes.- Participate in all relevant meetings to share and develop strategy, knowledge and best practice Policy, Process and Procedures.- Prepare documents, files and records for legal matters including for trial and subrogation, and submit administrative reports as required.- Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelines.

- Case management ambit encompasses a unique blend of sale of mobile devices and accessories, customer care, technical expertise, billing support and presents a single point of contact for the customers (TeX model)- Responsible for migration of customer's internet connectivity from existing setup to NBN network.- Responsible for closely monitoring and managing customers' case/journey from POS onwards to first bill generation.- Actively engage and liaise with various internal teams and external agencies (NBN Co, Field engineers and logistics partners) to ensure the quality of service and experience rendered to the customers.

- Managed wing-to-wing operations of IT accessories and peripheral distribution firm including sales, purchase, collection, finance and HR activities. - Provided strong and efficient leadership to achieve 60% YTY growth. - Designed and drove robust vendor management and engagement model by analyzing business and market trends, which led to successful addition of 3 more global brands to the organization’s existing distribution portfolio. (Logitech, Toshiba and Honeywell). - Provided a structured approach to customer segmentation, product mix, inventory management to increase customer base and bring down overheads, leading to strong bottom-line delivery. - Designed, executed and managed GTM approach in consultation with Sales and Marketing team to enhance brand visibility and market penetration. - Managed and monitored the organization’s 'online' presence on multiple B2B and B2C sales portals, running promotional offers and affiliates.

- Provided business analytical inputs to key stakeholders (last assignment with Bharti Airtel, Vodafone India and Idea Cellular), as advisor to MD of these 3 telco accounts.- Analysis of growth drivers & market opportunity across data operations and services creating cross functional synergies helped in enablement of key account initiatives responding to strong headwinds across Cloud and Hardware solutions. - Scorecard and goal dashboard management for SVP - Europe –Hardware services to manage and mitigate business processes/functions/execution for 3 consecutive years. - Functioned in the capacity of global strategy lead and transformation advisor to senior executives to formulate tactical plans and lead diverse teams across North America, Asia Pacific and United Kingdom and migrated 4 functions to Hyderabad & Noida.

- Analysed, led & redesigned transformation of sales and service processes through agile methodology and efficient project management. - Resource Optimization, cross functional training enabled a positive momentum for new business processes to be migrated to India center.- Led multiples teams across SMB, SOHO and Consumer Sales (US, UKI and EMEA) business catering to Enterprise solution, Computer Hardware and Electronic and Accessories segment, with profitable margins.- Wing to wing management of the assigned business in liaison with offshore teams. (US and Manila)- Liaise with Marketing team wrt product level promotions, devising strategies and to track and enhance their market penetration. Driving actions to convert marketing programs into business.- Actively involved with, head count, staff retention / attrition level, compensation, contests budgets and quota setting and responsible for the recruitment and appraisal of the team members & Supervisors- Drove stellar business performance on PLA, SLA of KRA driven metric across service and sales teams by efficient RCA analysis. - Led the transition and training in enabling new managers to come up the learning curve and manage attrition within 6-8% (yty- annualized) & develop cross functional synergies between teams.