• An accomplished Software Engineer with over 11 years of experience, with extensive experience in full life cycle of software development process including requirement gathering, design, testing, debugging and maintenance• Possess good analytical skills to break down and fix the problem with a proven track record of designing and implementing flexible solutions which support UI and functionality changes. • Experience in Client servicing, solution delivery, platform governance and team management.• Proficient at making the team expert in providing value added customer service by resolving customers in-house issues and ensuring their satisfaction with the product and adherence to service norms• Hold strong organization skills, team player and a decisive leader with successful track record in directing from original concept through implementation to handle diverse dynamics• Experience in Customer service, Project Go-live, Project Migrations• Actively engaged in Team building, Team Management and coaching / mentoring activities• An effective communicator with excellent customer relationship building and interpersonal skills