Arpit Mishra Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

• Work closely with other IT team members at all sites and end users to provide solutions based on business requirements during all phases of the development process• Create solutions based on business needs by enhancing the functionality of the ERP system• Designing and developing ERP solutions from the ground up including documentation• Hands on involvement in all aspects of development including requirements, design, coding, testing and QA• Development of sessions, reports… Show more • Work closely with other IT team members at all sites and end users to provide solutions based on business requirements during all phases of the development process• Create solutions based on business needs by enhancing the functionality of the ERP system• Designing and developing ERP solutions from the ground up including documentation• Hands on involvement in all aspects of development including requirements, design, coding, testing and QA• Development of sessions, reports, interfaces etc. in Infor LN ERP System• Review existing ERP enhancements, and make improvements where possible• Follow best practices for Infor LN ERP development including version control, testing, change management and deployment• As a member of a remote team, effectively communicate with other team members leveraging enterprise remote communication tools Show less

Gurgaon, India

Chandigarh Area, India

• Working on Change Requests as a Change Manager• Managing low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs. • Root cause analysis for Problem Tickets and defects • Drive effective and efficient Incident Management and Change Management process to ensure timely service restoration and resolution of incident• Acting as a SPOC between clients and Basware• Inform decision makers… Show more • Working on Change Requests as a Change Manager• Managing low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs. • Root cause analysis for Problem Tickets and defects • Drive effective and efficient Incident Management and Change Management process to ensure timely service restoration and resolution of incident• Acting as a SPOC between clients and Basware• Inform decision makers regarding selection and support of process improvements/management and establishment of standards and performance metrics• Assist the Service Delivery Manager to resolve issues and needs of the client• Follow up on incident records that do not meet quality standards to prevent recurrence• Determine if root cause analysis is required and initiate Problem Management• Apply Information Technology Infrastructure Library (ITIL) framework• Complete executive summaries for all severity 1 and severity 2 on request• Co-ordinate between support provider groups for incidents requiring multi-vendor engagement• Maintain close contact and communication channels with the Incident Management SME to ensure high quality service requirements are • Technical Analyses of Change Requests Show less

Change ManagementMTP -Moving the approved and tested changes on ProductionCo-ordination with Global Platform / Database Support to get the related issues resolved.Providing Technical Support to Functional TeamsEnsuring 24X7 availability of Mission Critical and Entity Essential ApplicationsLicense , Space , Performance management on Proactive basisSOX CompliancePreparing User Access Management ReportsPerforming Program Library ReviewTaking actions based on… Show more Change ManagementMTP -Moving the approved and tested changes on ProductionCo-ordination with Global Platform / Database Support to get the related issues resolved.Providing Technical Support to Functional TeamsEnsuring 24X7 availability of Mission Critical and Entity Essential ApplicationsLicense , Space , Performance management on Proactive basisSOX CompliancePreparing User Access Management ReportsPerforming Program Library ReviewTaking actions based on auditor’s comment on User Access Management ReportsOther ReportingMonthly and weekly Call MatrixServer availability reportIncident ManagementHandling the technical issues reported by users through calls and resolving them on time based on the priority of the call.Service Request ManagementHelping Functional teams in Analysis Service RequestsDoing code/bug fixes for repeating issues Show less

B.Tech, Electrical Engineering

Studied Electrical Engineering

High School