Proficient in driving store performance metrics like volume strategy and FTR while ensuring regulatory compliance and customer service excellence. Experienced in handling operational escalations, providing solutions, and maintaining problem-solving standards. Demonstrated success in driving team targets and raising performance bars within compliance guidelines. Skilled in conducting training sessions for cross-functional teams and emphasizing policy compliance. Proven leadership in hiring, training, and motivating staff while ensuring regulatory adherence. Implemented continuous improvement initiatives in dispatching programs to enhance daily operations and ensure protocol compliance.

Proficient in Warehouse Management Systems (WMS) to ensure efficient operations and streamline processes. Experienced in preparing rosters for large teams and conducting training for new hires to ensure smooth onboarding. Skilled in utilizing the Microsoft Office suite for documentation and analysis purposes. Familiar with the Go programming language for automation and optimization tasks. Demonstrates strong decision-making abilities in fast-paced environments to align with business objectives and drive operational success. Knowledgeable about cookies and their role in online operations, with strong collaborative skills. Adheres to cleanliness standards to maintain a safe and organized work environment. Utilizes applications to streamline processes and improve efficiency, conducting analysis to identify areas for improvement and optimization. Ensures accessibility and visibility in all aspects of warehouse management to enhance productivity and performance.