Customer Success Manager
Current
May 2024 - Present
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Arpitha Shetty Email & Phone Number
Customer Success Manager at Diligent
at
Diligent
LinkedIn matched
2 data sources
Profile completeness 71%
Current company
Role
Customer Success Manager at Diligent
Location
Bengaluru, Karnataka, India
Company size
Who is Arpitha Shetty? Overview
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Quick answer
Arpitha Shetty is listed as Customer Success Manager at Diligent at Diligent, a company with 916 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Arpitha Shetty.
Arpitha Shetty previously worked as Customer Success Manager at Diligent and Assistant Manager - Customer Success | Business Strategy at Byju'S.
Company email context
Email format at Diligent
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Diligent
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Profile bio
About Arpitha Shetty
Accomplished professional with a solid 5-year track record at Byju's The Learning App, specializing in Customer Success and Business Strategy. As an Assistant Manager, successfully managed teams of up to 25 associates, driving substantial improvements in customer engagement, satisfaction, and achieving stellar performance in task completion rates with optimal SLA. Proven expertise in enhancing customer retention and streamlining inbound requests. Acknowledged for a positive attitude, securing the Best Manager award thrice in four quarters. Eager to take on a challenging role where I can leverage strategic leadership skills to drive impactful outcomes.
Current workplace
Arpitha Shetty's current company
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Diligent
4 roles
Arpitha Shetty work experience
A career timeline built from the work history available for this profile.
Assistant Manager - Customer Success | Business Strategy
>> Customer Success Excellence: Achieved seamless customer connections with a flawless 100% task completion rate, driving an impressive 88% acceleration in meeting SLA deadlines. Notably reduced customer return requests through well-orchestrated scheduled tasks.>> Leadership in Performance Enhancement: Demonstrated effective leadership in driving the.
Jan 2022 - Feb 2024
Senior Product Expert
>> Exemplary Outbound Efficiency: Achieved a flawless 100% completion rate for outbound tasks, ensuring an optimal initial 45-day customer experience.>> Inbound Excellence: Prioritized and addressed inbounds with a 95% First-Time Resolution (FTR), adhering to a 15-minute Service Level Agreement (SLA), resulting in a high 95% customer satisfaction rate.>>.
Mar 2021 - Dec 2021
Product Expert
>> Optimized Onboarding Experience: Handled the comprehensive 45-day onboarding process, including welcome, onboarding, and follow-up calls, achieving a perfect 100% completion rate and meeting 90% SLA.>> Effective Inbound Customer Service: Handled inbound calls with a focus on identifying and assessing customer needs, ensuring satisfaction through the.
Mar 2019 - Feb 2021
Team & coworkers
Colleagues at Diligent
Other employees you can reach at diligent.com. View company contacts for 916 employees →
LD
Leona Desk
Colleague at Diligent
Karāchi, Sindh, Pakistan, Pakistan
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YI
Yusuf Irfan
Colleague at Diligent
Semarang, Central Java, Indonesia, Indonesia
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JC
Janos Csaki
Colleague at Diligent
Hungary, Hungary
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GT
Gábor Tusjak
Colleague at Diligent
Érd, Pest, Hungary, Hungary
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AH
Anna Hovhannisyan
Colleague at Diligent
Armenia, Armenia
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TC
Tony Chan
Colleague at Diligent
Greater Sydney Area, Australia
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SP
Soumya Pallavi
Colleague at Diligent
Bengaluru, Karnataka, India, India
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OA
Omar Alejandro Ramírez Vélez
Colleague at Diligent
Mexico City Metropolitan Area, Mexico
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PD
Pawani Desilva
Colleague at Diligent
North Western Province, Sri Lanka, Sri Lanka
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JF
Jorge Faraudo
Colleague at Diligent
Guadalajara, Jalisco, Mexico, Mexico
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Leona Desk
Colleague at Diligent
Karāchi, Sindh, Pakistan, Pakistan
View →
YI
Yusuf Irfan
Colleague at Diligent
Semarang, Central Java, Indonesia, Indonesia
View →
JC
Janos Csaki
Colleague at Diligent
Hungary, Hungary
View →
GT
Gábor Tusjak
Colleague at Diligent
Érd, Pest, Hungary, Hungary
View →
AH
Anna Hovhannisyan
Colleague at Diligent
Armenia, Armenia
View →
TC
Tony Chan
Colleague at Diligent
Greater Sydney Area, Australia
View →
SP
Soumya Pallavi
Colleague at Diligent
Bengaluru, Karnataka, India, India
View →
OA
Omar Alejandro Ramírez Vélez
Colleague at Diligent
Mexico City Metropolitan Area, Mexico
View →
PD
Pawani Desilva
Colleague at Diligent
North Western Province, Sri Lanka, Sri Lanka
View →
JF
Jorge Faraudo
Colleague at Diligent
Guadalajara, Jalisco, Mexico, Mexico
View →
FAQ
Frequently asked questions about Arpitha Shetty
Quick answers generated from the profile data available on this page.
What company does Arpitha Shetty work for?
Arpitha Shetty works for Diligent.
What is Arpitha Shetty's role at Diligent?
Arpitha Shetty is listed as Customer Success Manager at Diligent at Diligent.
Where is Arpitha Shetty based?
Arpitha Shetty is based in Bengaluru, Karnataka, India while working with Diligent.
What companies has Arpitha Shetty worked for?
Arpitha Shetty has worked for Diligent and Byju'S.
Who are Arpitha Shetty's colleagues at Diligent?
Arpitha Shetty's colleagues at Diligent include Leona Desk, Yusuf Irfan, Janos Csaki, Gábor Tusjak, and Anna Hovhannisyan.
How can I contact Arpitha Shetty?
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