As a seasoned leader with certifications in ITIL 4, CSI, PRINCE2, and AZ-900, I bring a wealth of experience in Program Management, IT Infrastructure Management, and Security Compliance. My career has been marked by successfully designing and executing a Greenfield IT Data Center, integrating Global Service Desk and diverse technologies.I am committed to implementing ITIL best practices with Agile Framework and have a comprehensive understanding of ISO 27001:2013, PCI-DSS, and BS10012 standards. My expertise includes evaluating controls for User Access Management and IT Infrastructure, ensuring robust security and compliance in every initiative.With a strong background in infrastructure management—spanning networks, systems, and security-I prioritize customer satisfaction, quality, and process improvement. As a key point of contact for senior management and customers, I excel in fostering relationships that drive strategic alignment and operational excellence with quality assurance and continuous improvement programs.Specialization: IT Governance, Quality Assurance, Program and Account Management, Information Security Audits, and IT Infrastructure Support and Management.