Assist with departmental organizing and functions in support of the company business development process, responsible for preparation of documents, receiving of calls, entering and updating the sales information in the company databases and assisting in tracking and progress reporting of sales targets and orders.Coordinate the sales and marketing activities and providing efficient administrative support for the business development team.Administer and maintain the Sales Distribution process in Dealersocket.Liaise with and assist the Finance department to ensure that all Purchase Orders received are recorded and appropriate actions are undertaken.Generate and support quotations to ensure all inquiries and sales orders are dealt with efficiently and effectively.Develop presentations, company literature and sales proposals.

Provided technical support for a wide range of hardware platforms including: wireless networking, cable modems, set-top boxes, and home phones.Provided technical support for a wide range of software applications including: operating systems, security suites, internet browsers, and email clientsScheduled technician appointments for any service issues not resolvable over the phone. Took sales and retention calls including setting up new customers as well as maintaining current subscribers. Handled billing calls for customers, explaining and correcting any billing issues as well as deescalating callers.

Handled billing issues for customers as well as issued credits when warranted.Took calls from new potential customers, as well as assisted in upgrading plans for existing subscribers. Provided technical support on Verizon prepaid cell phones as well as new activations.

Assisted customers in credit approvals, as well as locating specific vehicles country wide using the auto gateway. Scheduled customer’s sales appointments as well as making follow up calls to assure customers were completely satisfied with their buying experience. Answered and directed incoming calls on a multi-line phone.

Coached and developed agents focusing on customer interaction based sales techniques, using discovery questions to build rapport with customers and cement a sale, while maintaining the highest level of quality scores. Kept the team running at its highest level of performance, making sure every agent was a success not only as an individual but also as a contributing member to the team.Implemented innovative motivational techniques that kept the team striving for the highest levels of performance.Tracked performance of 16 agents, including sales stats and unauthorized absences. Compiled and administered agent write ups as needed.Handled sales calls escalated to supervisor level.

Tracked team sales statistics, as well as absences, and break time violations. Coached and develop team members in sales tactics while handling and overcoming objections. Developed and implemented motivational activities for the team members.Handled sales calls escalated to supervisor level, using these situations to show the team member how to properly turn the call around in order to satisfy the customer and close the sale.Compiled and administered write ups to team members as needed.