Senior Product Support Specialist - Escalations
CurrentAn expansive role attached to client services, solving problems for.clients and CS team, creating tools and mapping procedures and pathways to achieve client goals. An SME for our products, I advise our team on how to best utilise the platform for clients given goals, define first point of call troubleshooting steps and liaise with app support and dev to triage problems and follow-up on resolutions and act as a nexus between them and client services.team development and knowledge… Show more An expansive role attached to client services, solving problems for.clients and CS team, creating tools and mapping procedures and pathways to achieve client goals. An SME for our products, I advise our team on how to best utilise the platform for clients given goals, define first point of call troubleshooting steps and liaise with app support and dev to triage problems and follow-up on resolutions and act as a nexus between them and client services.team development and knowledge distribution is a passion and I am always highly focused on the client experience from start to finish. Show less