Crm Systems Consultant
Current• Developed custom applications using Power Apps to streamline processes and improve user workflows across various departments.• Collaborated with the Power Apps team to design solutions that automated manual tasks, improving the efficiency of CRM-related activities and internal operations.• Served as the primary administrator for CRM systems, ensuring optimal user access and data integrity• Providing support for CRM applications and SharePoint, addressing issues promptly and maintaining high service levels.• Managed and resolved ServiceNow tickets related to CRM and other IT services, contributing to improved service delivery and user satisfaction.• Played a key role in developing and implementing service delivery strategies to enhance CRM system efficiency and user experience.• Worked on 4 different CRM applications across the organization and managed user access for these platforms.