As an operations manager at First Call Guarding, I oversee the daily operations of the security services company, ensuring high-quality customer service, efficient staff management, and compliance with industry standards and regulations. I have a bachelor's degree in accounting from La Trobe University and more than four years of experience in the security sector. I also have skills in data entry, payroll, and Microsoft Excel, which help me to monitor and report on the financial and operational performance of the company. Prior to joining First Call Guarding, I worked as an operations manager at Rapid Response Security, where I improved the client retention rate, streamlined the workflows, and implemented new training programs for the security guards. I also have experience in sales, having worked at Goldbank Real Estate Group, where I sold properties and negotiated contracts. I am passionate about providing quality security solutions, enhancing the safety and satisfaction of the customers, and leading a team of dedicated and professional security personnel.