The purpose of this role is to establish, rollout and manage the employee engagement/experience strategy for South Africa. This includes, employee wellness, employee happiness, CSR, Diversity & Inclusion & Reward & Recognition. In addition, I am responsible for driving the Teleperformance brand and maintaining and enhancing the workplace culture.I manage a team of Employee Experience Coordinators and an Internal Communications & Social Media Coordinator to drive the outputs of the… Show more The purpose of this role is to establish, rollout and manage the employee engagement/experience strategy for South Africa. This includes, employee wellness, employee happiness, CSR, Diversity & Inclusion & Reward & Recognition. In addition, I am responsible for driving the Teleperformance brand and maintaining and enhancing the workplace culture.I manage a team of Employee Experience Coordinators and an Internal Communications & Social Media Coordinator to drive the outputs of the Employee Experience Department. Collectively, responsible for both UK and USA markets, across multiple sites, with circa 4000+ headcount. Show less

Overall responsibility of employee experience which includes wellness, employee engagement activities, internal communication, reward & recognition and culture strategy. I also lead the delivery of all Kerzner global initiatives in line with global standards and objectives.

Develop & maintain a marketing strategy and ongoing analysisManage PR enquiries and opportunities (radio, newspaper, social media, etc)Media liaison and managementResearch industry related trendsBudget managementDonor/Customer relationship management and retention strategiesWebsite managementSocial Media Management & Strategy & Digital MarketingDevelop and deliver fundraising campaigns and programmesAssess fundraising effectiveness and provide… Show more Develop & maintain a marketing strategy and ongoing analysisManage PR enquiries and opportunities (radio, newspaper, social media, etc)Media liaison and managementResearch industry related trendsBudget managementDonor/Customer relationship management and retention strategiesWebsite managementSocial Media Management & Strategy & Digital MarketingDevelop and deliver fundraising campaigns and programmesAssess fundraising effectiveness and provide recommendationsOverall management of internal and external communications (newsletters, flyers, banners, posters, proposals, official documents, articles, PR, etc)Performance management & ReportingOrganisational strategy & forward planningEvent & Volunteer managementIn-kind donationsGraphic DesignDesign and deliver annual Programmes/Project plan against projected budgetsADHOC Show less

Muslim Hands South Africa is an international aid agency and NGO established in South Africa in 1996. It is affiliated to Muslim Hands established in 1993 in Nottingham (UK) as a response to the devastation of the Bosnian war. It grew from this grass roots movement and since these first efforts, we have responded to countless more emergencies, as well as establishing long term projects such as schools, healthcare clinics and livelihood programmes worldwide.- Prepare project feasibility… Show more Muslim Hands South Africa is an international aid agency and NGO established in South Africa in 1996. It is affiliated to Muslim Hands established in 1993 in Nottingham (UK) as a response to the devastation of the Bosnian war. It grew from this grass roots movement and since these first efforts, we have responded to countless more emergencies, as well as establishing long term projects such as schools, healthcare clinics and livelihood programmes worldwide.- Prepare project feasibility proposals- Establish, monitor and evaluate projects- Complete project feedback reports for each project - Compile PowerPoint presentations on each project in conjunction with feasibility proposals- Initiate, set up and scope of projects under guidance of Project Manager- Deliver on all project related administration support including project planning, updating project plans, progress and control, co-ordination of status reports and change control- Administering project close-out- Ensure general management of projects are according to set and agreed standards, procedures and approved approach - Perform project plan development and project plan execution - Compile cost analysis and handle budget queries- Execute project communication management and ensure document management support- Ensure project risk management including risk identification and risk quantification- Liaise with internal and external stakeholders and client and project team members- 3rd party/supplier relations Show less

Worked hand-in-hand with a 3rd party on effective delivery of communications and engagement activity into the business across various locations which included Cape Town, JHB and UK. I was also responsible for managing various communications channels (traditional and digital) and assess and feedback on the effectiveness of each and provide recommendations. Overall, general responsibilities included:- Project management- Budget management- Change communication-… Show more Worked hand-in-hand with a 3rd party on effective delivery of communications and engagement activity into the business across various locations which included Cape Town, JHB and UK. I was also responsible for managing various communications channels (traditional and digital) and assess and feedback on the effectiveness of each and provide recommendations. Overall, general responsibilities included:- Project management- Budget management- Change communication- Branding- Events Management- Internal Communications, Engagement and Marketing- Client relations and management Show less

Management of communication delivery across two sitesManage ESS through increased engagement, improve low scoring areas and address gapsManage formal and informal communication channels within the Operation to ensure messages landResearch, implement and execution of communication channels relevant to the Operation aligned to industry standards and conduct 360˚ communication feedback and provide recommendations for possible fixesManage end-to-end events, launches, client visits… Show more Management of communication delivery across two sitesManage ESS through increased engagement, improve low scoring areas and address gapsManage formal and informal communication channels within the Operation to ensure messages landResearch, implement and execution of communication channels relevant to the Operation aligned to industry standards and conduct 360˚ communication feedback and provide recommendations for possible fixesManage end-to-end events, launches, client visits and theme daysManagement of engagement and communications budgetEngage with Marketing relating to various creations of branding material and blanket initiativesManagement of Operational stationery, printing requests, operational branding and various administrative requirements Manage and execute the change communication delivery processParticipate in social media initiatives and drive online presence/interactionManage internal communications by creating awareness posters and newsflashes – email, newsletters, articles, pamphlets, snapper frames and general brandingMaintain news and value boards and the intranet with relevant information to keep employees updated and engagedSchedule workshops/forums, attend meetings and provide feedback on themManage and communicate top performance information and customer complimentsArrange buzz days and competitionsLiaise with and invite experts for monthly ICAS talksConduct employee surveysImplement campaign specific interventions and wellness daysDrive company communications, campaigns and events within relevant business unit/departmentActively manage CSI calendar from conception to execution and report thereon Attend regular client calls regarding process change delivery and provide continuous feedback on process updates and changes into the businessSign-off Memos from executive team before release and provide recommendation on timing of publication Show less

Manage patient complaints daily and seeing through until resolvedExternal marketing in a particular km radius of the feeder areaBuild relationships with surrounding GP’s, businesses, specialists etc. Securing sponsorships for awareness days and community health daysLiaising with the media and ensuring maximum media exposureReporting, data collection, strategic marketing planning in relation to the target marketUpdate relevant content onto social media… Show more Manage patient complaints daily and seeing through until resolvedExternal marketing in a particular km radius of the feeder areaBuild relationships with surrounding GP’s, businesses, specialists etc. Securing sponsorships for awareness days and community health daysLiaising with the media and ensuring maximum media exposureReporting, data collection, strategic marketing planning in relation to the target marketUpdate relevant content onto social media platformsProvide feedback, analyse trends and provide feedback on social media activities Show less

Ensures written/visual/audio communication is accurate, appropriate to the audience, and content richPerforms the role of Communications Champion for all Merchants initiatives Engages target audience by delivering appropriate message through research and creativityEnsures knowledge is relevant to the role requirement and demonstrates usage of that knowledgeLiaise with the Communications Officer based in the UK to align all UK related activities/initiatives in the contact… Show more Ensures written/visual/audio communication is accurate, appropriate to the audience, and content richPerforms the role of Communications Champion for all Merchants initiatives Engages target audience by delivering appropriate message through research and creativityEnsures knowledge is relevant to the role requirement and demonstrates usage of that knowledgeLiaise with the Communications Officer based in the UK to align all UK related activities/initiatives in the contact centreContribute and implement strategies to improve and maintain employee engagement and internal communicationsDesign, develop and manage staff events and various forumsEnsures good employee participation in corporate social eventsCreates surveys, through various business tools such as Survey MonkeyEnsures all requests are logged, tracked and managers it through the change trackerManage the change control process to ensure validity and accuracy of informationProvides timeous updates to stakeholdersCreates and maintains communications and events calendarCoordinates all marketing stock materialsWork closely with marketing central in the production of internal communications materialMeasure the effectiveness of implemented mediums that relates to employee engagement and internal communicationPrepare budget proposal for communication activities and monitor expenditure to ensure commitment to allocated fundsPlan and execute corporate eventsReceives budget allocation and ensures that events are planned according to budgetReceives quotation of 3rd party provides according to specification Ensures contractual arrangements are metManages timelines with various providers and internal stakeholdersSupports, implements and communicates all on site events within the operationPlans and executes client specific on site eventsWork with internal and external stakeholders in planning and developing overall strategic employee engagement initiatives Show less