Arshad Khan Email & Phone Number

Pune, Maharashtra, India

Deputued at Acropolis Purple Developers The Ark Pune• Conduct regular property inspections and visitations with tenants.• Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints• Coordinate move-in for new tenants and move-out inspections for tenants vacating their space.• Update and maintain property condition reports with respect to roofs, HVAC units, parking lot, etc.• Coordinate tenant finish construction with tenant and contractors.• Prepare comprehensive management reports for all management clients monthly, including various analyses. Supervise contractors and maintenance staff for services and repairs to property• Manage the recurring manual billings (water, sewer, electric, etc.)• Coordinate collection efforts of accounts receivable. This will include the preparation of past due statements and correspondence with delinquent tenants.• Review annual expense reconciliations and handle correspondence with tenants.Collection of CAM charges from residents..Conducting community engagements events for residents.

Pune, Maharashtra, India

Deputed at Microsoft R&D India Pvt Ltd,Pune.• Maintaining the facility and overseeing daily administrative operations.• Overseeing cleaning, landscaping, and parking teams.• Creating and maintaining budgets for maintenance, repairs, and contracts. (4.5Cr Annual)• Supporting strategic objectives by driving Take Cost Out (TCO) initiatives.• Ensuring coherent availability and utilization of resources.• Hiring external professionals for repairs and managing contracts.• Ensuring the property meets safety guidelines and performing regular inspections.• Conducting in house Events and CSR activities for Microsoft Pune region.• Preparing and Presenting monthly MIS of the space.• Conducting team building and knowledge base workshops for team.• Leveraging the relationship with Landlords and Building management team.• Sourcing Vendor for all the office needs.• Working with External Partners for various employee needs and benefits

Pune, Maharashtra, India

Facilities Manager - 91springboard. Co-Working Space Pune.June 2018 to March 2023• Sourcing and overseeing contracts and service providers.• Supervising teams of staff across different divisions. Security,Housekeeping,Maintenace etc. • Ensuring facilities meet compliance standards and conducting proactive maintenance.• Managing budgets and overseeing renovations and refurbishments of the complete space.• Planning for future facility needs and requirements.• Prepare and manage annual operating budgets of 3.7Cr Annually across all the division.• Processing Invoices for Rental,AMC’s,servies etc.• Develop and implement emergency response plans, ensuring staff are trained on safety protocols.Additional Responsibilities Managed at 91springboard.• Community Engagement: Organize and conduct community engagement events for in-house clients to foster relationships and enhance client satisfaction.• Client Tours: Conduct space tours for enterprise clients to showcase available facilities and customizations.• Collaboration with Sales and Projects: Work closely with sales and project teams for space customization to meet client specifications.• BOQ Preparation: Prepare Bill of Quantities (BOQ) for maintenance work, ensuring clear and precise budgeting for projects.• Client Feedback Management: Conduct periodic feedback reviews with clients to enhance service delivery and create exceptional experiences.• NPS Surveys: Implement and Analyse Net Promoter Score (NPS) surveys to gauge client satisfaction and areas for improvement.• Quarterly Reporting: Present quarterly progress reports to management on regional performance and strategic initiatives.• Cost-Saving Initiatives: Initiate and lead cost-saving initiatives across facilities to improve efficiency and reduce expenditures. Promote and implement sustainability practices within the facilities, such as waste reduction and energy efficiency

Pune, Maharashtra, India

Job Responsibilities● Responsibilities consist of facilities operations for over 4000+ employees at around 2 lac ofSqft.of office area which includes Support Services like Housekeeping, CanteenManagement, Vendor Management, Procurement of logistical and Pantry material, In houseevent management and Facilities Management etc.● Key Accountabilities● Provide a first line contact for the Facilities Department for all internal and externalemployees/contractors.● To support the work of the department in service monitoring and supplier management, ensuringthat the required standards are maintained both front (FOH) and back of House (BOH)● To provide administrative support to enable the Facilities department to function effectively andefficiently.● Completely responsible for Housekeeping operations of 7 floors of 4500 seats( 2Lac sq ft offloor area.)● Responsible for All in house and External Events for Employee Engagements.● Mail operations,includes Courier Management,Key Management,Stationery stock andordereding.● Responsible for Managing Pantry Services,includes Tea & Coffee Machines,stockmanagement and ordering,maninting consumption trackers and Maintenance/Service trackers.● Preparing Yearly Budgets for all the consumables and presenting it to site lead for approvals.● One point of contact for the Employee Help desk for Facilities related issues.● Responsible for Cafeteria Management and its Vendor services.

Pune, Maharashtra, India

• Staff Management and Supervision:• Recruiting and Training: Hire, train, and develop housekeeping staff, including room attendants, housekeepers, and supervisors.• Scheduling: Create and manage staff schedules to ensure adequate coverage and efficient operation.• Performance Evaluation: Monitor staff performance, provide feedback, and conduct performance appraisals.• Quality Control:• Standards Compliance: Ensure that cleaning and maintenance standards are met consistently in guest rooms, public areas, and back-of-house areas.• Inspections: Conduct regular inspections of guest rooms and common areas to ensure quality and adherence to standards.• Guest Feedback: Address and resolve any guest complaints related to cleanliness or maintenance promptly and professionally.• Inventory and Supplies Management:• Stock Management: Oversee inventory levels of cleaning supplies, linens, and other housekeeping materials. Order and replenish stock as needed.• Cost Control: Monitor and manage the budget for housekeeping supplies and labor, aiming to reduce waste and control costs.• Maintenance Coordination:• Repairs and Maintenance: Coordinate with the maintenance department to address any repair or maintenance issues in guest rooms and other areas.• Preventive Maintenance: Implement and oversee preventive maintenance programs to minimize breakdowns and maintain the property’s condition.• Health and Safety Compliance:• Safety Standards: Ensure that housekeeping staff adhere to health and safety regulations, including the proper use of cleaning chemicals and equipment.• Training: Provide training on safety protocols and emergency procedures.• Administrative Duties:• Reporting: Prepare and submit reports on housekeeping activities, including staff performance, inventory usage, and any issues encountered.

Pune, Maharashtra, India

Staff Management:Recruitment and Training: Hire, train, and supervise canteen staff, including cooks, servers, and cleaning personnel.Scheduling: Create and manage staff schedules to ensure the canteen is adequately staffed during operating hours.Menu Development: Plan and develop a balanced menu that meets the dietary needs and preferences of the canteen’s patrons.Food Preparation: Oversee or participate in food preparation and ensure that meals are nutritious, safe, and appealing.Recipe Management: Ensure consistency in food quality by standardizing recipes and cooking procedures.Inventory and Supply Management:Stock Control: Manage inventory levels of food, beverages, and other supplies. Order and replenish stock as needed.Vendor Relations: Source and negotiate with suppliers to ensure the best prices and quality of goods.Cost Management: Monitor food and supply costs and implement strategies to control expenses and minimize waste.Health and Safety Compliance:Sanitation Standards: Ensure that the canteen meets all health and safety regulations, including food safety practices and cleanliness.Training: Train staff on proper hygiene practices, safe food handling, and emergency procedures.Customer Service:Guest Interaction: Address customer feedback and resolve any complaints or issues related to food or service.Quality Service: Ensure a high level of customer service and satisfaction, including managing special requests and dietary accommodations.Financial Management:Budgeting: Prepare and manage the canteen’s budget, including tracking expenses and revenues.Pricing: Set menu prices that balance affordability for patrons with financial sustainability for the canteen.Operational Efficiency:Facility Upkeep: Oversee the maintenance and cleanliness of the canteen facilities, including kitchen equipment and dining areas.Equipment Management: Ensure that kitchen appliances and equipment are in good working condition and arrange for repairs as needed.

Bsc Hs, Hospitality / Hotel Management

Education record