Senior Social Media Officer
CurrentExperience of creating, implementing, and optimizing social media strategy and focused on generating new revenue through the use of social media. Ready to bring this energy and commitment to an environmentally focused.• Manage social media channels (Facebook, Instagram, and Whatsapp).• Handled all customer queries via social media and emails resolving 100% issues without escalation.• Inbound and outbound call handling providing first call resolution.• Actively contributes to the brand community by responding to direct messages and engaging with customer comments.• Established regular monthly and quarterly reporting of social media metrics, such as follower counts, engagement rates, and lead generation across platforms managing all KPI’s.• Social media presence across Facebook, Instagram, and Whatsapp with 5-12 posts a day.• Interdepartmental communication with online retail, supply chain, and marketing.
