Arshad Shaikh Email & Phone Number

• Overall, 3 years of experience in ServiceNow Administration, Development & Implementation in - Rome, Tokyo, Utah & Vancouver Releases.• Have experience in UI Policies, UI Actions, basic knowledge of Client Scripts and Business Rules.• Implementation experience in ITSM, incident management, change management, problem and knowledge.• Worked on creation and customizing Email Notifications.• Creation of Transform Map & import sets.• Using Import Sets for data loading from external file or database to the service now• Working on User administrations (Groups, Users and Roles). Creation of new Applications, Modules and Creating Custom Tables, fields, sections, Form Configuration.• Creating User Records, Group records, Home Pages for Admin ITIL users etc.• Creating Groups for set of users and using them for approval, assignment, receiving notifications.• Assigning Roles to Users.