● Enhanced the usability and visual design of over 350+ interactive demos for major financial institutions, including Scotiabank, RBC, BMO, Nationwide, Wells Fargo and many more.● Spearheaded the redesign of their flagship content module software, working with creative and dev to add over 10 new, functional features and make it over 30% more intuitive for users.● Delivered highly customized, professional learning products to major banks, closely following specific style guidelines to design tailored demo sites, course completion certificates and more.● Leveraged Figma, Jira and Adobe Suite in tandem to complete over 15+ projects a week alongside project managers, the product team and copywriters.

(The above dates reflect the 1 year and 4 months worked over 4 terms, see resume for accurate dates)● Designed over 100+ modern SharePoint sites for users, optimizing responsiveness, accessibility and ensuring a seamless user experience across various devices and screen sizes.● Conducted user research and gathered feedback to identify pain points, leading the redesign efforts to create a more intuitive and user-friendly SharePoint experience for employees.● Used HTML/CSS/ReactJS to create custom webparts, collaborating with developers to ensure seamless integration.● Lead UX training sessions to familiarize BlackBerry employees with the enhanced SharePoint features, with a focus on the use of JavaScript-driven functionalities.

(The above dates reflect the 8 months worked over 2 terms, see resume for accurate dates)● Effectively improved IT site layout and usability via Figma, resulting in faster employee access to self-help documentation and a 40% decrease in all incoming IT Help-desk tickets.● Designed and coded a visually stunning SharePoint self-help menu to organize content using HTML/CSS/ReactJS, testing with over 30+ users to collect feedback and improve accordingly.● Participated in iterative development cycles, incorporating user feedback from studies when creating SharePoint sites.

● Assisted over 350+ customers in resolving iMac & Macbook issues regarding MacOS and Apple hardware. Also physically replaced parts, diagnosed software issues and raised company Mac repair satisfaction by 30% in 2 months.● Communicated diagnosis, costs and solution to customers, explaining details in an empathetic, understandable manner.● Learned to repair 20 different Macbook/iMac models, working with Apple to solve issues and order hardware parts.

● Promoted BlackBerry at the University of Waterloo through planning and hosting a multitude of seminars and events on campus● Created graphics through Adobe Suite for campus events to draw interest of the UW student body● Developed social media strategies to market the experience of employment at BlackBerry including, timed posting of stories, smart use of hashtags and polls for user interaction● Worked in tandem with the BlackBerry Human Resource team to create and promote content that showed students what they could gain from a career at BlackBerry

● Responsible for computer hardware/software servicing for library staff, taking incoming calls, performing repairs, installations, updates, and troubleshooting that increased staff productivity and reduced the number of unresolved issue tickets by 40%● Proposed a library-wide charger replacement to library executives which was implemented and resulted in a 150% increase in charging speeds and 62% decrease in device cost● Successfully trained staff on how to use new computer hardware/software by delivering training through large presentations, meeting one-on-one, sending emails and creating video tutorials● Gained substantial experience in VMWare VSphere and Citrix App Layering in Virtual Desktop Infrastructure, replacing, updating and creating virtual app layers for staff● Kept to the highest standards of professionalism in servicing staff of all levels, from executives to students, remaining calm under pressure and showing excellent and friendly customer service● Ensured daily tasks were completed within the shift and maintained office to a well-kept and pristine condition using organizational skills.● High proficiency in Active Directory used to service and manage employee network accounts, create and organize OU's and make sure group policy was being properly applied

Team Waterloop combines ingenuity with innovation as they compete in the SpaceX Hyperloop competition with their own Hyperloop Pod and revolutionary levitation technology.Responsibilities and Achievements:- As Waterloop's Social Media Co-Ordinator and Event Manager, I planned, organized and managed the unveil event of Team Waterloop's Hyperloop pod that was broadcasted internationally through CBC television. I also created graphics for posts catered to a worldwide audience on Team Waterloop's social media. - Used knowledge and research on target audiences to strategize and create posts that would attract sponsors and supporters.- Demonstrated aptitude in multimedia editing for Team Waterloop's history video that was shown to reporters and executives from all over the world. I was also personally featured in CBC News, Motherboard Vice and on University of Waterloo Science News.

RE/MAX Real Estate Professionals are a world-renowned real estate chain with access to the industry’s top training system, corporate support services, and a powerful referral network.Responsibilities and Achievements:- Completed computer and tech device servicing by diagnosing computer hardware/software issues and implementing solutions in a timely manner- Sharpened Microsoft Office skills through proficiency of Word and Excel for organizing meeting times and organizing data in spreadsheets. - Formed exceptional communication skills through customer service, collaborating with agents and taking calls.- Demonstrated resourcefulness in finding house listings based on client needs for agents to show potential buyers