Muhammad Arshad Suhaimi Email & Phone Number

Singapore

Customer Service Activities : • Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident.• Visual verification to assist remote troubleshooting efforts.• General Troubleshooting & visual verification to assist remote troubleshooting efforts.• Managing multiple simultaneous customer request.Physical Media Activities :• Mount/dismount of media• Filing and Cataloging of media• Scanning of… Show more Customer Service Activities : • Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident.• Visual verification to assist remote troubleshooting efforts.• General Troubleshooting & visual verification to assist remote troubleshooting efforts.• Managing multiple simultaneous customer request.Physical Media Activities :• Mount/dismount of media• Filing and Cataloging of media• Scanning of media• Shipping/Receiving of media and peripherals• Inventorying of media and media related equipment• Tracking of media and media related equipment• Labeling of media and media related equipment• Initializing of media and media related equipment• Track onsite spares/scratch levels and report low volumes• Perform all activities to prepare and package media for offsite vaulting• Perform all activities to receive media from offsite vaulting provide and perform appropriate filing• Security personnel (MAT) will response to any unauthorized access or alarm trigger in the emergency exits in the data center.Device Validation :• Visual inspection of devices as requested• Serial number validation• Device Inventory capabilities and physical comparison to inventory listsBasic troubleshooting and repair of IT equipment failures :• Power on/power off devices• Relay LCD readouts• Reset Remote Management connection ID’s and Passwords• General Troubleshooting• Visual verification to assist remote troubleshooting efforts• Assist with recovery of data center and equipment related to planned and unplanned power interruptions• Identify and report audible errors and system failures• Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident Show less

Johor Bahru, Johore, Malaysia

• Ensure high levels of customer satisfaction through excellent sales service • Maintain outstanding store condition and visual merchandising standards • Maintain a fully stocked store • As certain customers’ needs and wants • Recommend and display items that match customer needs • Welcome and greet customers • Manage point-of-sale processes • Actively involve in the receiving of new shipments • Keep up to date with product information • Accurately describe… Show more • Ensure high levels of customer satisfaction through excellent sales service • Maintain outstanding store condition and visual merchandising standards • Maintain a fully stocked store • As certain customers’ needs and wants • Recommend and display items that match customer needs • Welcome and greet customers • Manage point-of-sale processes • Actively involve in the receiving of new shipments • Keep up to date with product information • Accurately describe product features and benefits • Follow all companies policies and procedures Show less