• Conduct tests and perform security and quality controls.• Control and monitor e-mail use, Web navigation, and installed software• Evaluate and install computer hardware, networking software, operating system software andsoftware applications• Provide first-level support across many domains and technologies, such as LAN/WANnetworking, AWS and Azure cloud, Windows 10, Microsoft Active Directory, Office365, Dellservers, Zoom, and cybersecurity.• Manage the assets of Agility PR Solutions.• Create and maintain users in Active Directory and Office365.• Perform simple change requests on networking and server infrastructure.

- Assist Office 365 Premier partners and customers by taking the necessary steps to solve technical problems: identify causes, offer remote support using virtual machines and find solutions- Assess customer problems and build trust through technical advisor experience- Improve business-to-business relationships with customer satisfaction at the forefront- Provide customized technical solutions to large corporations around the world (For the roles of system administrators, IT directors and executives)- Manage client escalations and de-escalations and work with engineering teams to offer premier-level resolutions.• Tackle new technical challenges daily, whether it’s about security AAD, autopilot, device management or others.

• Providing Data Security information to users to secure their M365 Accounts.• Resolving network and synchronization issues using PowerShell Scripts.• Work together to simplify business IT with Cloud technology (Azure) • Troubleshoot Microsoft products to the clients.• Manage and report on resources availability to achieve targeted variance and support the customer request forecast.• Respond and involve in issue investigation in collaboration with corporate IT.• Excellent client management skills resolve customer issues by providing the right information adhering to Microsoft products and rules.

• Assisting clients to resolve their query with their internet network and connected appliances.• Communicate with customer via phone as well as via chat.• Use excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.• Restricting access to certain sites over internet, routing the path and blocking bandwidth are some of the duties, which are included in the job role.• Troubleshoot customer's system to fix networking issues using command prompt.

• Learn Java and Android concepts • Applied learned concepts to develop an Android application, "LookFab" - a customer service and appointment booking system.• Organized small hurdles such as meetings, presentations to discuss team’s next steps and each other’s work status at regular intervals, which facilitates communication and transparency among the whole team.• Report to senior developers every day with the target of today’s task and with a report of previous tasks allotted by him/her June 2017 – December 2017