Arshdeep Kaur Email & Phone Number

Ottawa, Ontario, Canada

• Conduct tests and perform security and quality controls.
• Control and monitor e-mail use, Web navigation, and installed software
• Evaluate and install computer hardware, networking software, operating system software andsoftware applications
• Provide first-level support across many domains and technologies, such as LAN/WANnetworking, AWS and Azure cloud, Windows 10, Microsoft Active Directory, Office365, Dellservers, Zoom, and cybersecurity.
• Manage the assets of Agility PR Solutions.
• Create and maintain users in Active Directory and Office365.

Canada

• Assist Office 365 Premier partners and customers by taking the necessary steps to solve technical problems: identify causes, offer remote support using virtual machines and find solutions- Assess customer problems and.
• Tackle new technical challenges daily, whether it’s about security AAD, autopilot, device management or others.

Montreal, Quebec, Canada

• Providing Data Security information to users to secure their M365 Accounts.
• Resolving network and synchronization issues using PowerShell Scripts.
• Work together to simplify business IT with Cloud technology (Azure)
• Troubleshoot Microsoft products to the clients.
• Manage and report on resources availability to achieve targeted variance and support the customer request forecast.
• Respond and involve in issue investigation in collaboration with corporate IT.

Montreal, Quebec, Canada

Montreal, Canada Area

• Assisting clients to resolve their query with their internet network and connected appliances.
• Communicate with customer via phone as well as via chat.
• Use excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
• Restricting access to certain sites over internet, routing the path and blocking bandwidth are some of the duties, which are included in the job role.
• Troubleshoot customer's system to fix networking issues using command prompt.

Ludhiana Area, India

• Learn Java and Android concepts
• Applied learned concepts to develop an Android application, "LookFab" - a customer service and appointment booking system.
• Organized small hurdles such as meetings, presentations to discuss team’s next steps and each other’s work status at regular intervals, which facilitates communication and transparency among the whole team.
• Report to senior developers every day with the target of today’s task and with a report of previous tasks allotted by him/her June 2017 – December 2017

Masters In Information Security, Information Security

Education record

High School Diploma