Creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basisProviding basic IT support and TroubleshootingManaged intraday staffing levels and determined optimal levels of staffing adjustments

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Cultivated customer loyalty, promoted repeat business and improved sales