Information Technology Help Desk
India
Respond to phone, email, and internal ticketing system calls and notifications. Analyze, identify, and fix problems with networking, hardware, and software components. Create a ticket for each call and issue using the company’s system. Install and set up servers, PCs, printers and ensure sure the network is connected.By examining operational procedures, record-keeping processes, training materials, and internal documentation, develop, amend, and maintain systems, procedures, and forms of control. Respond promptly to any event, outage, and performance alert. Sort problems into categories before sending them to the right technical teams.Help Desk procedures and processes were documented in an IT manual to help new team members get up to speed fast. performed routine assessments of the server's and network's health.