Product Care Specialist
Current- Test, diagnose, troubleshoot, and repair smartphones and tablets using state of theart equipment in a while-you-wait, customer-facing environment
- Provide repair and replacement estimates for the customer
- Execute the Mobile Klinik Customer Connection Loop
- Communicate with the customer to explain technical issues in an easy to understand,helpful manner
- Provide the customer with the complete solution by offering our full range of wirelessservices including Cell phone post and prepaid plans
- Greet customers and answer phone calls in a professional, courteous, friendly manner