Arslan Sajjad Email & Phone Number

Islāmābād, Pakistan

Key Responsibilities:-Operational Leadership: Led administrative operations, ensuring efficient complaint management and timely resolution.-Customer Relations: Coordinated across departments to resolve customer complaints promptly, enhancing satisfaction levels.-Government Liaison: Managed liaison with government offices, ensuring compliance and smooth operations.-Process Optimization: Devised and implemented streamlined administrative procedures, improving efficiency and reducing costs.-Client Engagement: Conducted meetings with clients to understand concerns and deliver effective solutions, enhancing service quality.-Policy Development: Developed, reviewed, and enhanced administrative systems, policies, and procedures to align with organizational goals.-Financial Management: Managed budgets for the Administration Directorate, overseeing procurement, stock management, and cost control initiatives.Achievements:Successfully streamlined complaint management system, reducing resolution time by 70%.Implemented cost-saving measures in procurement and stock management, achieving 40% reduction in expenditure.Improved customer satisfaction scores by effectively resolving administrative issues and enhancing service delivery.

Islāmābād, Pakistan

- Dealing with applicants for their medical processing queries and procedures.- Responsible to receive electronic and hard copies of Immigration medical files after completion by Panel Physicians.- Inform the applicants about need for additional investigations (if not done by the Migration Health Physician/Nurse) and make appointments for these investigations.- Identify issues and areas for corrective/preventive action and follow up to assess the proper identification of problem cause and implementation of effective countermeasures- Prepare Health Manifest of Refugees, for their Departure Health Check by ensuring the information provided by the applicants- Maintain proper log of all incoming and dispatched medical documents- Prepare monthly and weekly reports for Quality and submit to Program Coordinator.- Performed Quality System Reviews to help ensure that operational departments are prepared for external inspections and audits.- Recommended developed and reviewed Quality assurance standards policies and procedures for all functions involved- Review and monitor the implementation and effectiveness of corrective action plans.- Assist in developing, performing, and reporting on audits.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba