Art Brown Email and Phone Number
I am a multi-faceted leader who aligns business needs with technology and operational solutions to amplify organizational performance. I accomplish this by building strong relationships with business partners, spearheading strategic objectives and execution plans, implementing state-of-the art technology and tools, automating processes, and focusing on continuous process improvement. My background is diverse as I have led technology, project management, field operations, and customer service functions. I am known for having a transformational mindset and continuously identifying innovative opportunities to drive operational excellence.Career Highlights:Led domestic and international engineers in the provisioning of RAN and Transport equipment, which deployed faster data speed across 50 states due to the implementation of long-term evolution and 5G mobile communications.Implemented procedures and auditing, remediation, equipment provisioning, and workflow automation tools. which evolved how the network was provisioned, resulting in a reduction in errors, rework, costs, and network provisioning time. Standardized and combined regional operational processes for portability centers s by combining nine diverse organizations into one, resulting in efficiencies and significant savings for the company. Spearheaded the implementation of key performance indicators, which provided data that was utilized to monitor organizational performance, network issues, and network compliance. Pioneered the collaboration zone concept, which strengthened team engagement, corporate knowledge, and internal networking opportunities across departments.Orchestrated diversity, equity, and inclusion initiatives, which expanded the succession planning pool to include more women and people of color.Specialties:Business Strategies | Operations Management | Technology Operations | Infrastructure Services | Field Operations | Call Center Operations | Dispatch Operations | Customer Service | Network Engineering | Automation | Telecommunications | Change Management | Project Management | Process Improvement | Playbooks | Governance | Network Compliance | Performance Management | Key Performance Indicators | Budget Management | Diversity, Equity and Inclusion | Staff Development | Cross-Functional Leadership
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Assistant Vice President - Network EngineeringAt&TChicago, Il, Us -
Assistant Vice President - Network EngineeringAt&T 2021 - PresentChicago, Illinois, United StatesLead domestic and international engineers, project managers, and network analysts who provision and sustain the new and existing cells site and mobility transport equipment across 50 states, inclusive of the ownership for network compliance through auditing, remediation, and the governance of Network Gold Standards.Enhanced team's expertise, resulting in improved engineering support for more complex 5G services.Streamlined through process restructuring and automation how work is assigned to the engineers for both daytime shifts and off shifts. Increased overall flexibility of organization through by strengthening and refocusing the approach on how functional workforce can operate. -
Director - Infrastructure Services | MobilityAt&T 2015 - 2021Chicago, Illinois, United StatesLed domestic and international engineers who provision and sustain the RAN and Transport equipment configurations across 50 states, inclusive of the ownership for network compliance through auditing, and remediation. Increased automation capabilities, implemented an internal flexible work force, and reduced vendor support, which significantly drove down costs.Implemented procedures and auditing, remediation, equipment provisioning, and workflow automation tools. which evolved how the network was provisioned, resulting in a reduction in errors, rework, costs, and network provisioning time. Restructured domestic and international teams leading to greater productivity, efficiency, and inclusion.Improved cycle time between various established processes through internally developed automation utilizing changing regulatory regulations and identifying outdated processes on established products.
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Director - Staff Support ServicesAt&T 2008 - 2015Chicago, Illinois, United StatesOversaw the integration of regional operations to national operations for dispatch centers. This included process management, call flows, real estate management, interfacing with IT, and staffing strategies. Also directed the North American Numbering Pan for AT&T Wireline, Wireless, VoIP, and CLEC and supporting the multiple locations that administered phone numbers.Identified best practices and drove implementation procedures across functional groups, which reduced customer issues and resolution timeframes.Standardized and combined regional operational processes for portability centers by combining nine diverse organizations into one, resulting in efficiencies and significant savings for the company. Established strategic playbooks that set direction around financials objectives, IT applications, infrastructure, and labor for Number Portability and Telephone Number Administration.
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Director - Dispatch ServicesAt&T 2002 - 2008Chicago, Illinois, United StatesLed dispatching of installation and maintenance of complex high-capacity customer circuits and internal network elements for the Midwest region 24X7.
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Director - Network Field ServicesAt&T 2000 - 2002Chicago, Illinois, United StatesLed the installation, repair, and cable maintenance for a unionized organization in the south and west suburbs of Chicago,
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Area Manager - Cable | Video ServicesAt&T 1999 - 2000Chicago, Illinois, United StatesOversaw the Installation and Maintenance organization for New Media in the Illinois market area.
Art Brown Education Details
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Business, Management, Marketing, And Related Support Services -
Business Administration And Management, General
Frequently Asked Questions about Art Brown
What company does Art Brown work for?
Art Brown works for At&t
What is Art Brown's role at the current company?
Art Brown's current role is Assistant Vice President - Network Engineering.
What schools did Art Brown attend?
Art Brown attended University Of Minnesota - Carlson School Of Management, Purdue University.
Who are Art Brown's colleagues?
Art Brown's colleagues are Jim Ventimiglia, Rami Rami, Nataraja Basappa, Kalyan Chakravarthi Parvathaneni, Brent Brezina, Doris Mclay, Himanshu Dharwal.
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