Art Yaschenko Email & Phone Number

Seattle, Washington, United States

-Produce monthly billing for professional services performed by a team of 80+ FTEs, as well as hourly labor, subcontractor labor and vendor invoices-Administrative duties, troubleshooting, tracking and training for internal billable hours-Prepare reports, analysis and billing projections for leadership and finance teams-Collaborate interdepartmentally to develop and test new standard operating procedures, while transitioning to a new ERP-Scheduled high level meetings between leadership and client and was responsible for organizing the follow through for discussed action items.

-Supported the ADA Eligibility Supervisor by preparing ADA paratransit application materials and professional verification forms. Maintained accurate documentation and provided administrative support to the Eligibility Department.-Provided Customer support for incoming calls, whether about booking, modifying, canceling a ride or when related to a rider’s Eligibility.-Performed basic Front Desk duties, when not on the phone with clients or performing other more urgent ADA Eligibility tasks.-Data Entry

Shanghai, China

-Taught TESOL to adults (one on one, small classes and large lectures)-Held Business English company classes, focusing on customer service and improved overseas communication-Designed curriculum for English classes

Bellevue, Washington, United States

-Logistics and Manual Labor during the Build Phase for Projects in Bellevue and Medina, including foundation, framing, roofing, etc.-Scheduled construction jobs and followed up with their timely and thorough completions-Listing or Co-listing agent during the sale of the finished homes; performed a walk-around with the buyers and an inspection agent and addressed whatever issues we could fix or make improvements-Bookkeeping for the 4 main projects

Bellevue, Washington, United States

-Trained and was a Team Lead for new Customer Service recruits in Booking.com systems, procedures and techniques-Monitored progress and development of new recruits in the first 5 weeks of their employment answering phones, emails and assisting customers

Bellevue, Washington, United States

-Assisted guests/hotels via phone and email-Solved guest issues with relocation and various other issues