Manage projects for customers:• Deployment IT systems (insurance)• Develop and implement Loyalty program (production)• Optimize, re-engineer and automation Partner’s business-processes (production)Develop and implement Project management system (bank, insurance)Advise on in process management and automation (governmental)

Manage portfolio of strategic projects: • Deployment ERP+CRM systems• Reorganization of Company (strategy, marketing researches, products, etc.)• Operational efficiencyOptimize and reengineer business-processesDeployment, development and support IT systems and infrastructure

Organize, support and control project management activitiesOptimize and reengineer business-processesAdvise on in project management

Head of Process and Project Management Department (3 dep., 16-24 sub.)Manage portfolio of strategic projects:• Document workflow automation (IBM FileNET)• Centralization of Operation• New functional model of branches• New alternative channels (White Label)• Portal for branch network (MS Share Point)• Internet-lending, etc.Organize, support and control project management activities in Retail businessOptimize and reengineer business-processesControl quality of customer service level (audits, Mystery Shopping)Develop and maintain motivation systems (based on KPIs/BSC)

Manage portfolio of strategic projects:• Alfa-Bank business process model• Centralization of Operation• KPIs of Operation• Reorganization of Retail branch network• Customer segmentation• Motivation system for Retail branch networkOptimize and reengineer business processesManage optimization projects (Lean Six Sigma methodology)

Manage organizational diagnostic and design projects of holding companies (product structures, process models, functional models, organization structures)Design, model, document, audit and optimize business-processes of companies Participate in development of corporate management systemDevelop corporative standards

Develop and prepare for certification quality management system (QMS, ISO 9001)Design, document, optimize, analyze business-processesPlan, coordinate and realize QMS internal/external audits

Create and develop HR management systemPlan and organize professional, educational, sport, cultural eventsManage special teams

Participate in preparation of QMS for certification/ conduct internal audits of QMS (ISO 9001)Design, model, document, audit, analyze and optimize of business-processes