Artem Muravev Email & Phone Number

Czechia

I am ensuring that all our business entities get the most out of Salesforce to successfully operate in the Chemical distribution market. Key responsibilities: - Streamlead in the ERP integration project- Promoting adoption of Salesforce across business entities- Developing & conveying the vision of what is to be built- Acting as the key product feature decision-maker, maximizing the value of using Salesforce- Working closely with key users and senior management to gather requirements and convert them to user stories- Creating, maintaining, and prioritizing the product backlog according to business values- Communication of product backlog priorities to senior management- Collaboration with the technical and functional delivery teams grooming the product backlog and planning release management- Handoff of development-ready stories to the development team- Onboarding and roll-out of Salesforce for new business entities- Data mapping to ensure that interfaces between ERP systems and Salesforce work correctly- Leading trainings and workshops with key users- Monitoring post-launch performance to ensure benefit realization

Prague, Czechia

I drove process improvements and increased automation level in HR, Legal and Procurement functions. Working closely with Product Owners, DevOps teams, and key stakeholders, I helped to deliver value and ensure high levels of customer satisfaction with our services.Key activities:- Technology Portfolio OptimizationSuccessfully led a project aimed to decommission of an old HR tool in Salesforce, streamlining processes and improving efficiency for our users.- Business Analysis and Project ManagementBusiness case preparation, project spend monitoring, and performing analysis of business processes to anticipate requirements, identify improvement opportunities, and mitigate risks using Salesforce technologies such as Email-to-Case and LiveChat, as well as customised solutions.- Agile RoutinesTook the lead in Agile routines such as Backlog Refinement, Sprint Planning and Review, and User Acceptance Testing with users, ensuring seamless collaboration between cross-functional teams and successful project delivery.- User Training and FeedbackProvided training and guidance for end-users and conduct interviews and workshops to gather feedback via questionnaires, surveys, usability testing, and other methods.- User Stories preparationTranslated customer requirements into user stories and acceptance criteria in a form that can be understood by the team of developers.- Running Proof-of-ConceptsOnboarded new scopes on the Salesforce and running Proof-of-Concepts to validate new ideas, ensuring that the solutions we deliver meet our users' needs and expectations.

Prague, The Capital, Czech Republic

I ensured that our internal and external communication channels across Europe consistently delivered high-quality content. I achieved this by creating content myself, collaborating with team members and external agencies.In addition to content creation, I lead process improvements for our team, focusing on project management and ensuring we are continuously improving our operations. Key activities:- Streamlining the content approval process to ensure timely and effective delivery of content- Contributing to the restructuring of the team into a more efficient internal agency- Developing and implementing a custom made ticketing system to improve team performance using Power Automate technology- Researching and implementing new tools to enhance the quality and creativity of our content- Simplifying and automating operational processes, such as newsletter templates, distribution lists, NPS collection, and translation tools- Managing internal projects and driving cross-functional collaboration- Coaching and training team members to enhance their skills and drive professional growth

Prague, The Capital, Czech Republic

I was responsible for developing and producing high-quality content and supported the communication strategy of several business units within the company. I played a key role in the communication support for the merger of AB InBev and Anadolu Efes businesses in Russia and Ukraine, ensuring the effective delivery of key messages and a smooth transition for employees.I identified and implemented several significant improvements to the team's processes that helped to improve the quality and impact of our content. This included simplifying processes and revamping the corporate intranet to make it more user-friendly and engaging for employees.My achievements in this role include being recognized as a top performer, highlighting my ability to consistently deliver high-quality work and exceed expectations of stakeholders.

Prague, The Capital, Czech Republic

I played a role in supporting our clients' marketing efforts and organizing a series of our own B2B events in the luxury travel market in Central and Eastern Europe.Key responsibilities:- Collaborating with hotel chains, tourism boards, and tour operators to establish brand awareness and drive sales and marketing campaigns- Managing the company's database and conducting extensive research to inform targeted marketing efforts- Developing and executing specialized B2B events and workshops that generated substantial business opportunities and increased revenue for the company- Analyzing market trends, competitor activities, and customer feedback to inform strategic planning and goal setting initiativesAdditionally, I was responsible for the client’s social media presence and public relation activities, ensuring consistent messaging and maximum exposure for their brand.

Saint-Petersburg

Primarily I was responsible for maintaining activities of Brand Manager and especially for:- Carrying out the project "Mystery Shopper" for company operating on B2B market- Preparation of business proposals for potential customers- Participation in brainstorming sessions with members of Creative Department

Master Of Science - Ms, Marketing Communications

Bachelor'S Degree, Marketing, 4.6