I have initiated and established MRP and ERP systems for four of my employers with tremendous succes and savings. I also implemented electronic Document Control systems for enterprise-wide record keeping.My engineering background has enabled me to tackle and solve product reliability and manufacturing problems that have been long-term barriers for my employers, enabling them to increase market share and profitability. I have a proven record of experience in the establishment and auditing of ISO 9001 Quality Systems and Failure Mode and Effects Analyses (FMEAs). These, coupled with my manufacturing and engineering management experience, enable me to identify opportunities and implement cost-effective measures to improve existing systems as well as develop new ones. I have implemented cost-effective systems to achieve:* an annual customer return rate, regardless of fault, of less than 0.02%. * an Approved Supplier List whereby all suppliers have achieved a material acceptance rating of at least 99.7%.* Annual Customer Satisfaction Ratings for Product Quality, Service and Technical Support of >95% from our top 35 customers and 35 newest customers.Additionally, the Quality System I established and managed has not received any audit findings by any independent auditor in the past seven years. In fact, I have received praise during these audits for exceptional Quality Training, Quality Records, Design and Development, Contract Review, Document Control and Metric Measurement systems.My extensive experience effectively dealing with suppliers and customers on technical and quality issues enables me to gain their confidence and secure additional business. This experience includes establishing off-shore manufacturing capabilities in the Caribbean, the Far East and India. My frequent travel, both domestically and internationally, to meet with potential customers has always resulted in substantial new business for my employer as well as satisfied customers.Specialties: Certified ISO Lead Assessor of Quality Systems, Technology transfer and off-shore manufacturing,Quality Training (including FMEAs, Control Plans, Problem Solving, etc), Certified Facilitator of Problem Solving Teams, Certified Implementer of Design for Manufacture,Passive fiber optic component design, development, manufacturing and test expert,Reliability testing to MIL, EIA/TIA and Telcordia standards.