• Participei de projetos de implementação, reestruturação, automação e otimização do Salesforce • Analisei processos e identifiquei melhorias em automações, fluxos de trabalho para resolver problemas operacionais diários e aumentar a eficiência.• Gerenciei objetos personalizados, layouts e tipos de registro para atender às necessidades de configuração do Org Salesforce• Configurei e gerenciei perfis, funções e permissões para garantir um acesso seguro e adequado aos usuários.• Configurei fluxos de aprovação, processos de automação e regras de validação para automatizar tarefas e garantir a integridade dos dados.• Utilizei SOQL para executar consultas complexas em grande volume de dados.• Gerenciei rotinas de carga de dados usando Salesforce Inspector, Data Loader para garantir a integridade dos dados e a eficiência do processo.• Realizei a administração da Salesforce Org, garantindo que as atualizações e manutenções ocorram com sucesso.Competências: Apex Data Loader · Profiles, Roles and Permissions · Change sets · Einstein BOT · Record Types · Flow Builder · Process Builder · Salesforce inspector · Approval Process · Validation Rules · Análise de requisitos · Análise de dados · Atendimento ao cliente · Análise de negócios · Reports and Dashboards · SOQL · Custom Objects · Layouts · Habilidades analíticas

• I participated in implementation, restructuring, and optimization projects for Salesforce clients from various sectors, including Johnson & Johnson, Melitta, Cury Construtora, Master Sense, and Lindt.• I analyzed processes and identified improvements in automations, workflows, and chatbots to solve daily operational issues and increase efficiency.• I created custom dashboards and reports for each client, helping with resource visualization and management of investments.• I managed custom objects, layouts, and record types to meet the specific needs of each client.• I configured and managed profiles, roles, and permissions to ensure secure and appropriate user access.• I set up approval workflows, automation processes, and validation rules to automate tasks and ensure data integrity.• I used SOQL to run complex queries on large volumes of data.• I managed data loading routines using Salesforce Inspector, Data Loader, and Pentaho to ensure data integrity and process efficiency.• I performed Salesforce Org administration, ensuring successful updates and maintenance.• I worked with Einstein Bot to implement artificial intelligence solutions for different clients.• I collaborated with clients and their teams to resolve issues, identify improvement opportunities, and implement customized solutions.

• Managed the online store and social media accounts.• Oversaw the maintenance of computers and office equipment.• Assembled and disassembled semi-jewelry pieces.• Organized inventory and maintained inventory records.

• Handled maintenance calls for computers and video equipment mostly onhard to reach places at commercial points throughout the Santos region.

• Team management. • Verification and approval of drivers' travel commissions. • Analysis of reports (ERP and Excel). • Approval of documents related to management and finance. • Fleet data management