Head Of Operations
Brazil
Head of Nielsen Brazil Operation, COO. Leading a 90+ team, reporting to the Latin America VP of Product Operations.Key Deliverables on this position:- The end to end product operation, including data input, data enrichment, statistical operations and on-going production and delivery of Nielsen Retail Measurement Services;- The Project Management Office, responsible for the implementation of the product enhancements, the global technology convergence for the Global Operations Platform and the Client adoption;- The Client Services Executive team, accountable for answering data queries, methodological investigations, and continuously reviewing product improvement plans.Key Achievements on this position:- The end to end transition of the new Global Production Platform, called “CIP”, a 3-year project. The Client adoption, due to data disruption, is also an important achievement, since it took 6 months to complete, in the middle of the COVID-19 pandemic and with all associates and Clients working from home;- Increased the efficiency of the Operations team, by reducing the number of full-time associates and delivering a productivity improvement;- New Product Development: enhancing the way Nielsen collects data from the Traditional Trade stores, developing partnerships with local Vendors, enhancing both sample size and precision as well as the cost to revenue equation;- Enhancement of the Scanning Service (Scantrack), by adding an important number of new Chains of Supermarkets and Pharmacies and increasing the coverage and precision of the measurement of Modern Trade Retail stores in Brazil.