Arthur Gillard Email & Phone Number

Remote

Baltimore, Maryland Area

• Short-term Windows 8 to Windows 10 migration project.• Created, and resolved, ServiceNow tickets.• Utilized remote assist tools GoToAssist, and Configuration Manager Remote Control Viewer.• Transferred data, directly from old computer to new computer, utilizing a DOS script.• After data transfer setup user data and accounts in: Outlook; OneNote; GlobalProtect; WebEx; Jabber.• Setup network printer and mapped network drives on the new computers.

Remote From Home

Contract via Flawless Fundamentals Technologies Inc. • Remote from home Help Desk position. Supported employees via phone, email, Instant message chat, video chat; and remote desktop. • Supported Windows 7, 8, and 10; Mac OS 10; and Linux (Suse and CentOS)• Utilized ActiveDirectory/ ActiveRoles Server to add/remove users and machines to and from the network; reset passwords; unlocked accounts; changed access permissions; managed distribution list. • Managed service tickets using ServiceNow.• Managed user accounts for VPN access and two-point authentication on AnyConnect, GlobalProtect, and Symantec VIP. • Managed end users VOIP phone accounts, including initial setup, of their phone number, voicemail, and configuration of desk phone features utilizing Cisco Unified Call Manager. Troubleshoot connection issues.• Managed Outlook users account on Outlook Public Distribution list. Assisted users with Outlook • Assisted with users issues, during migration, to Windows 10.• Managed administrator accounts for employees cell phones including phone upgrades, temporary account changes for international travel. Managed secure access to the corporate system using MobileIron, Airwatch Agent, and Symantec VIP.• Regular use and support of: ServiceNow; Active Directory/ARS; Azure Active Directory; Remote Desktop; Cisco AnyConnect VPN; GlobalProtect VPN; Symantec VIP Access management; MobileIron; Airwatch Agent; MS Office; MS Outlook; Jabber; WebEx; Cisco Unified Call Manager.

Chandler, Az

Contract via Milestone Technologies Inc. • Managed inventory of computers and peripherals. Installed corporate image. • Troubleshot, and installed Dell, HP and Apple desktop and laptop computers.• Added and removed systems to/from the network. Managed network user accounts, reset account passwords using ActiveDirectory. • Responded to and managed ServiceNow support tickets.• Installed corporate Window image with SCCM Windows software management.• Setup and managed Cisco IP desk phones, user accounts, and voicemail, utilizing Cisco Unified Call Manager. • Setup VPN soft token; GlobalProtect VPN; Jabber and WebEX accounts. • Maintained network printers; servers; switches; routers; backup tapes; network security camera system.• Maintained conference rooms audio/visual equipment including Crestron and Polycom A/V systems; video projectors; monitors; phones; and group microphones.• Regular support and use of: Active Directory/ARS; Symantec Encryption Desktop PGP, SecureDoc encryption management; Casper Mac imaging, Remote Desktop; VPN; AnyConnect; MobileIron; GlobalProtect; Airwatch Agent; Symantec Endpoint Protection; Symantec VIP Access management; MS Office; MS Outlook; Jabber; WebEx; Microsoft Teams.

Hunt Valley, Md

Contract via The Computer Merchants LTD. • Managed inventory of computer equipment. Installed system Images, troubleshot, and installed Dell and Apple PC’s and laptops. Added and removed systems to/from the network, and managed user accounts using Active Directory. Responded to trouble tickets. • Regular support and use of: Active Directory; Bitlocker MBAM; Casper Mac OS imaging, F5 Big-IP VPN; Mac OS 10.9; MS SCCM Windows imaging and asset management; MS Office; MS Outlook; PGP encryption; Remedy ticketing; Remote Desktop; Symantec Endpoint.

Laurel, Md

Contract via Insight Global Inc. • Short-term migration contract. Installed computer systems image of Windows 7, using SCCM, and Mac OS X using Casper. Transferred user data from Windows XP to Windows 7.

Washington D.C.

Contract via CAEI Inc.• Help Desk support of Windows XP, Vista, 7, Mac OS X, Outlook 2007 & 2010, MS Office 2003 - 2010, and Smartphones. Reset password in Active Directory, and PeopleSoft. Solved client-side network connection, printing, virus/malware issues. Create trouble tickets (HEAT ticketing system) for tier two on-site desktop support.

Chandler, Az

• Inbound phone support of Internet data devices (personal hotspot and USB), netbook computers, tablets, and cell phones. Assist with setup and troubleshooting of WiFi, and network, connections.

Atlanta, Ga

• Managed small office Windows Server 2000/Windows XP network. Maintained personal computers including virus protection, troubleshooting, software updates and upgrades, performed hardware upgrades.

Atlanta, Ga

• Performed physical installation, and maintenance, of personal computers, network servers and switches. Provided onsite and phone support for network, PC, and software issues.

Greater Atlanta Area

• Maintained Windows NT, Web, Print, Email servers. Added and removed users and printers, reset Windows network passwords. Physical install of network and telephone cabling. Managed network, user accounts, phone accounts, and voicemail system and backups. Purchased, upgraded, serviced and support of Desktop PCs. Onsite support and trainer on MS Windows and Office.

Honolulu, Hi

• Designed, installed, and maintained initial Windows/NetWare network. Built, upgraded, and maintained computer assets. Provided desktop end-user support.