Michele Gardner Email & Phone Number

Member of implementation team for Avatar billing system. NC was pilot state for a 34 state roll outAssisted with development of policy, procedure, and training manuals for AvatarSupervised billing and collection of services provided, including adhering to guarantors' Monthly and Year-End billing deadlinesPerformed weekly review and analysis of past due receivables Led Accounts Receivable calls with A/R staff and local program offices, resulting in more efficient communications between Operations and Accounting and capitalization of collection effortsMaintained the billing and receivables tracking systems to maximize collections and cash flow in the stateEnforced Corporate monthly A/R reporting requirements and deadlines by completing timely and accurate billing Assisted with preparation of Month-End Journal Entries and Balance Sheet reconciliationResponsible for the hiring, training, supervision, performance planning, and appraisal of the A/R staff.

Assisted with conversion to SMS Allegra and VistaCare/Keane billing systemsResponsible for collection of payments from a variety of funding sources including Medicare and MedicaidResponsible for accurate and timely submission of claims to third party payorsActive role in both problem identification and resolution Responsible for all assigned accounts receivable from initial billing to point of paymentTrained new representatives

Answered billing questions and direct phone calls of up to 50 patients dailyProcessed commercial, private, and government insurance remittancesBalanced payments toward patient accounts estimated at $20K daily

Bachelor Of Arts, Industrial And Labor Relations

Business