Arthur Hanauer Email & Phone Number

São Leopoldo, Rio Grande Do Sul

I'm a Product Support Engineer for the SAP Service Cloud Version 2 product, with experience in SAP Cloud for Customer (C4C) and SAP Business byDesign (ByD) products under the Customer Experience (CX) Sales and Service Cloud Product Family at SAP.Acting as point of contact for critical situations and escalations, helping customers to achieve their business requirements and solve their issues via multiple channels (chat, telephone, schedule an expert sessions and incidents), helping them to run at their best achieving a great level of success.I help the global and local team collaboration, by hosting and coordinating scrum meetings in different time-zones, creating and delivering technical training sessions with troubleshooting and debugging skills on C4C topics, mentoring new hires and by creating technical and how-to documentation via Knowledge Based Articles (KBA's) and Blogs in SAP Community, for our customers and colleagues.I also work alongside colleagues in development organization to troubleshoot and solve complex customer issues, making use of technologies and tools like:- Debugging of ABAP code, Javascript.- OData API- REST API's- Postman- SoapUI- Troubleshooting PDI issues with Cloud Application Studios (SDK)I'm also an SAP Certified Application Associate - SAP Service Cloud 2011

São Leopoldo

I worked as a Cloud Support Intern for SAP Cloud for Customer and Business byDesign products, in the C4C ByD Analytics Support Team.Helping customers to achieve their business requirements and solve their issues via multiple channels (chat, telephone, schedule an expert sessions and incidents), helping them to run at their best achieving a great level of success in the area of data analytics and reporting of both products.I collaborated with the global and local team by participating in scrum meetings, sharing the knowledge within the team by creating technical and how-to documentation via Knowledge Based Articles (KBA's) for SAP customers and colleagues.I also worked alongside colleagues in development organization to troubleshoot and solve complex customer issues.

Porto Alegre E Região, Brasil

Assist in the area of network and infrastructure of the company, giving support to the end user, creating technical documentation on the company's Confluence page, accompanying colleagues in the maintenance of the servers. Assist in the surveillance system of the company's closed-circuit television cameras.

São Leopoldo, Rio Grande Do Sul, Brazil

I worked as a software developer intern, coding web applications using the Joomla Framework, with the help of diverse technologies such as:- GitHub- PHP Programming Language- JavaScript and JQuery- HTML / CSS- MySQL

Information Technology Management, Information Technology - It

Computer Technician, Information Technology - It

Computer Technician Emphasis: System development, Operational Systems, and computer networks.

Electronics Technician, Electronics

Activities and Societies: - Winner of the project category highlighted in the institution's internal event. - Participation in the Inova.