• Head Engineer out of the Chicago Remote Office• Traveled to Customers Across the US• Installed, Configured, and Troubleshot Cisco/Meraki LAN and WLAN infrastructure• Installed, Configured, and Troubleshot Aerohive WLAN infrastructure• Predictive, Pre, Post site survey with Ekahau Site Survey and Fluke Spectrum XT• Provide WLAN design and recommendations for K-12 and Warehouse Customers • Trained Technicians and Colleagues on Wireless • Trained Colleagues on completing CWNP and ACWA certifications• Spoke to customers through kickoff calls to gain insight on site installations and issues• On Call 24/7 for network outages/emergencies

-Directly interact with customers through email or over the phone to provide real time solutions to their equipment.-Trained peers in L2/L3 network fundamentals providing packet tracer labs and personal resources-Oversee inbound/ outbound traffic, BAS alarm system, and Ubersmith ticketing system-First responder DDoS mitigation.-Server hardware Installation, Cable management, linux/windows OS installation, Cable termination (cat 5e/6), Switch/ Router initial configurations, Management of APC network and configuration to communicate SNMPv1 traffic to Ubersmith ticketing system.

Multi location support (total of 3), Support of Video Connected Classroom, Support of Advanced Technology Classroom, re-imaging using Boot Drive, re-imaging using Preboot Execution Environment, Support for Student Personnel Computers, Installation and troubleshoot with DeepFreeze hard drive encryption software. Deconstruction and repair of classroom labs. Assessing and repairing any malfunctioning equipment.

-Summer Voluntary Internship-Involvement in team environment handling 13 schools.-1000+ IPad unboxing, inventory/label, configuration, and deployment w/ meraki management.-Installation and deployment of 13 Fog servers. Participation in STEM lab inventorying, multi-phase configuration, and deployment.