Arthur Rush

Arthur Rush Email and Phone Number

Operations Project Manager @ WIAM GROUP
Lagos, LA, NG
Arthur Rush's Location
Lagos, Lagos State, Nigeria, Nigeria
About Arthur Rush

Experienced, data driven and business oriented project and operations manager with deep knowledge in gaming and fintech industries. 10+ of experience in project management, operations management, quality control, team management, supply acquisition, risk management, stakeholder management and cross culture communication.I built teams from scratch, successfully launched projects in a high paced, uncertain environment. I built my career from call center operator to head of the operational team. I have experience working in both startup and enterprise teams.

Arthur Rush's Current Company Details
WIAM GROUP

Wiam Group

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Operations Project Manager
Lagos, LA, NG
Website:
wiam.group
Employees:
20
Arthur Rush Work Experience Details
  • Wiam Group
    Operations Project Manager
    Wiam Group
    Lagos, La, Ng
  • Legionfarm
    Operations Manager
    Legionfarm Aug 2023 - Dec 2024
    Istanbul, Turkey
  • Legionfarm
    Pros Acquisition (Supply Acquisition)
    Legionfarm Oct 2020 - Jul 2023
    Istanbul, Turkey
    Legionfarm is a US-based startup, we are creating a marketplace that allows casual gamers from all over the world to play in the same team with PRO players. Funded by Y Combinator, Twitch co-founder, and dozens of VCs and Angels. Supply Acquisition - generated new 8000 pro players (with 2 year retention 50%, clients trustpilot rating 4.8)- Social platforms Facebook, Twitter, Discord, Fiverr channels- Referral programs - Community management Supply quality control - decreased clients refund by 50%, increased sessions CSAT by 25%, increased clients retention rate up to 70% for 2nd session.- Built system of requirements for supply- Launched quality control processes - Developed and integrated educational processes- Fraud prevention control Supply onboarding - created from scratch a pro players onboarding team - average conversion 60% from job apply to a successful order. - Developed processes and guidance for the team- Build analytics for the team- Launched operational support processes to solve case by case issues Project management - has been leading different project initiatives for a new products- Aspirant pro players scouting - searching and scouting supply to teach and hire. CR rate to hire 10%, increased margin by 15% through hiring cheaper supply- "Axie Infinity" - scouting and hunting of world top players. Increased site organic traffic by 30% - "Destiny 2" Day one activities - fast search of a specific supply for a specific activity in a game. Fulfilled 100% of all orders with 0% of a refund rate.
  • Lfcarry
    Operations Manager
    Lfcarry Sep 2019 - Sep 2020
    Istanbul, Turkey
    Worked as a contract operations manager in an international gaming company, pursuing my three desires. Helping people, building teams and working in gaming. Was responsible for launching supply teams. Built 6 international teams from scratch. 7 people each, working in shifts and covering different areas of product. Implemented operational processes and quality control for these teams. Improved clients satisfaction by 33% and 3 months retention by 25%
  • Tinkoff
    Lead Fraud Prevention Expert
    Tinkoff May 2017 - Feb 2019
    Moscow, Russia
    Lead Fraud Prevention Expert - was responsible for all fraud activities monitoring, research and prevention.- Prevention of fraud activities based on clients analytics, saved up to 3 mln for different clients- Supervision of the security sector (personal quality control, processes optimization) improved resolution time by 30% through 1 year- Communication with government services on any requests
  • Tinkoff
    Call Center Chief Expert
    Tinkoff May 2013 - May 2017
    Moscow, Moscow City, Russia
    Call center Chief Expert - Grew up from general specialist to chief expert within 2 years (top 1 out of 1000 in department ratings)- Building a VIP customer service department (automation, control) increased banki.ru score by 10%, increased amount of VIP clients 15 times- Was responsible for creating new knowledge and training materials about new products- Onboarding and supervision of a new employees- Supporting clients including upsales activities

Arthur Rush Education Details

Frequently Asked Questions about Arthur Rush

What company does Arthur Rush work for?

Arthur Rush works for Wiam Group

What is Arthur Rush's role at the current company?

Arthur Rush's current role is Operations Project Manager.

What schools did Arthur Rush attend?

Arthur Rush attended Университет "синергия".

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