Legionfarm is a US-based startup, we are creating a marketplace that allows casual gamers from all over the world to play in the same team with PRO players. Funded by Y Combinator, Twitch co-founder, and dozens of VCs and Angels. Supply Acquisition - generated new 8000 pro players (with 2 year retention 50%, clients trustpilot rating 4.8)- Social platforms Facebook, Twitter, Discord, Fiverr channels- Referral programs - Community management Supply quality control - decreased clients refund by 50%, increased sessions CSAT by 25%, increased clients retention rate up to 70% for 2nd session.- Built system of requirements for supply- Launched quality control processes - Developed and integrated educational processes- Fraud prevention control Supply onboarding - created from scratch a pro players onboarding team - average conversion 60% from job apply to a successful order. - Developed processes and guidance for the team- Build analytics for the team- Launched operational support processes to solve case by case issues Project management - has been leading different project initiatives for a new products- Aspirant pro players scouting - searching and scouting supply to teach and hire. CR rate to hire 10%, increased margin by 15% through hiring cheaper supply- "Axie Infinity" - scouting and hunting of world top players. Increased site organic traffic by 30% - "Destiny 2" Day one activities - fast search of a specific supply for a specific activity in a game. Fulfilled 100% of all orders with 0% of a refund rate.

Worked as a contract operations manager in an international gaming company, pursuing my three desires. Helping people, building teams and working in gaming. Was responsible for launching supply teams. Built 6 international teams from scratch. 7 people each, working in shifts and covering different areas of product. Implemented operational processes and quality control for these teams. Improved clients satisfaction by 33% and 3 months retention by 25%

Lead Fraud Prevention Expert - was responsible for all fraud activities monitoring, research and prevention.- Prevention of fraud activities based on clients analytics, saved up to 3 mln for different clients- Supervision of the security sector (personal quality control, processes optimization) improved resolution time by 30% through 1 year- Communication with government services on any requests

Call center Chief Expert - Grew up from general specialist to chief expert within 2 years (top 1 out of 1000 in department ratings)- Building a VIP customer service department (automation, control) increased banki.ru score by 10%, increased amount of VIP clients 15 times- Was responsible for creating new knowledge and training materials about new products- Onboarding and supervision of a new employees- Supporting clients including upsales activities