• Successfully led cross-functional projects with high business impact from concept through to implementation.• Re-designed user interfaces for in-house booking and holiday management platform.• Assumed Dev-Ops manager responsibilities to ensure delivered on time and in line with business needs.• Managed senior stakeholder expectations and delivered extensive training to global offices.• Skilled in low-code tech, utilising Power Automate to achieve complex workflow automation… Show more • Successfully led cross-functional projects with high business impact from concept through to implementation.• Re-designed user interfaces for in-house booking and holiday management platform.• Assumed Dev-Ops manager responsibilities to ensure delivered on time and in line with business needs.• Managed senior stakeholder expectations and delivered extensive training to global offices.• Skilled in low-code tech, utilising Power Automate to achieve complex workflow automation and API integration.• Built and maintained a suite of 100 workflows that automate a broad range of business-critical processes.• Built and maintained Operations department Power BI portfolio, analysing KPIs and supporting key functions.• Integrated key PBI datasets with Power Automate to further optimise workflows.• Courses for professional development: RPA, Power Apps and SQL.• 3-month Commercial Analysis secondment in Finance. Show less

• New role created for me to help modernise the business and drive efficiencies.• Professional development through Advanced Excel and Power BI courses via Udemy (online accreditor).• Developed technical expertise in Microsoft Power Automate to manage and optimise business-critical processes.

• Team leader responsibilities for 15 Sales Operations team members, including system improvement projects.• Global supplier relationship management and luxury travel logistics across global destination portfolio.• Operational process communication and training lead for global offices.• Business lead on curtailed holiday issues during COVID-19 pandemic.

• Supplier relationship management and luxury travel logistics for Latin America destination portfolio.• 3-month Sales Consultant secondment, exceeding GP sales targets.• Copywriting and social media campaigns.

• Led 9-month construction project of a social care facility in Kathmandu, delivering on time and within budget.• Built strong stakeholder relationships and overcame challenges in an unfamiliar environment.

Secondary employment alongside full-time role at Cambridge Assessment.

Exam Marker (2014) – met strict targets for accuracy and speed of marking.Data Analyst (2015) – processed and analysed examination data for other departments.Booker (2016) – logged, tracked and distributed examination materials to other departments.