Worked at STARIT group customer Service Center, managed the cross-border purchasing service website superbuy.com service quality. Main duty:1. Responsible for the management of the quality inspection team and the daily service quality inspection. Supervise the company's two online service modules (customer online consultation and order purchase). Including monthly performance evaluation, probation staff performance evaluation, single service fault discovery and follow-up, monthly performance analysis.2. Online service quality system designer, design and optimize the program and promote the implementation of the program.3. Quality standards designer, and according to different service channels do detailed description and application.4. Cooperate with various requirements of quality assurance, promote the completion of quality management in the whole process.5. Trainers and examiners, training staff on service quality-related courses, designing customer service exam questions and conducting online exams.

Worked at STARIT group customer Service Center, managed the cross-border purchasing service website superbuy.com service quality. Main duty:1. Responsible for the management of quality inspection team and the daily service quality inspection. Supervise the company's two online service modules (customer online consultation and order purchase). Including: monthly performance evaluation, probation staff performance evaluation, single service fault discovery and follow-up, monthly performance analysis.2. Online service quality system designer, design and optimize the program and promote the implementation of the program.3. Quality standards designer, and according to different service channels do detailed description and application.4. Cooperate with various requirements of quality assurance, promote the completion of quality management in the whole process.5. Trainers and examiners, training staff on service quality related courses, designing customer service exam questions and conducting online exams.

1. SF international shipment customer service quality assessment standards developer. Maintain and develop according to the SF original QA standard，ensure it adapting to the characteristics of international product business.(including CN & OS customer service dept.)2. Coordinate and promote international customer service quality monitoring work.3. Team member of customer complaint analysis team（3）, through the customer complains and compensations to mining the international shipment issues. Briefing the customer satisfaction factor analysis and product problem report to the related department and company executives.4. Product knowledge HQ contact,on behalf of customer service department . Express CS team concern and demand,do internal communication with related departments and seek support.5. Customer service system test and analysis, responsible for customer service system function optimization. Express the R&D requirement to the SF IT team，and seek system support.6.SF CS team Key data collection and analysis. (CS team operation data，compensation data，QA data).