• Coordinate project work plans and schedules for each phase of the project• Submitted bid request to General Contractors for tower modifications based on MOD design from the Engineers • Conducted bid walks, site design with A&E firms, a summary of work (SOW’s), contractor deployment, bill of materials, and site acceptance of wireless sites• Delivered all projects on time and within budget, with complete customer satisfaction• Developed credibility, established rapport and maintained communication with stakeholders at multiple levels, including those external to the organization• Prepared project status reports and researched/resolved day-to-day issues.• Effectively controlled costs and completed all projects on time and within budget.• Retained 40% profit margin and performance of component projects

• Plan, organize, and implement processes within budget and schedule• Manage and coordinate each phase of the project with internal departments and vendor PM’s• Perform administrative duties including processing invoices, writing purchase orders, and submitting various reports to division or regional office as required• Coordinated subcontractor bid process with the Contracts Department, and construction real estate issues with the Site Acquisition Department• Conducted bid walks, site design with A&E firms, a summary of work (SOW’s), contractor deployment, bill of materials, and site acceptance of wireless sites• Completed daily tracker reports and project closeout packages• Delivered all projects on time and within budget, with complete customer satisfaction• Performed field supervision and management of approximately 50 employees and subcontractors in each market

Experienced Service Delivery / Project Manager with extensive background in telecommunications, customer management, strategic quality management, technology integration, and continuous process improvement. Multifaceted and quality driven team player with effective interpersonal skills, adept at building productive relationships with upper management and customers. Highly skilled at building rapport with diverse employee groups and individuals. Articulate communicator, skilled in achieving employee buy-in on organizational goals. Respected and trusted program manager who consistently upholds the highest ethical standards. Expertise includes:• Project Management• Vendor Audits • Tactical Thinker• Balanced Scorecard & Metrics • ISO 9000 • Production & Supply Chain Operations• Process Development & Implementation• Purchasing Operations• Negotiation/ Presentation• Merchandising Strategy• Financial Controls• US Trade & Compliance• Inventory Analysis• Leadership• Customer Service

• Assisted the Sales Team with pre-business case for Spare Part Management’ Contacts.• Created the project plan for customer in-service date, per contract agreement and commitment.• Managed the IT Service Delivery Team, including service desk, Application Support, career development and staff appraisals.• Directed Service Level Agreements (SLA’s) in relation to contracted service. Ensured SLA’s were achieved, service quality was met (or exceeded) and contracted services were profitable.• Monitored, controlled and supported service delivery, ensuring methodologies and procedures were followed.• Built, sustained and expanded synergistic client relationships.• Produced management and account performance reports for senior management review.• Attended client service review meetings as regards to performance, service improvements, quality and processes.• Scheduled and facilitated workshops and training courses.

SENIOR PROJECT MANAGER 1994 – 2006• Defined and initiated projects. Managed budgets, schedules and performance of component projects. Active participation in contributing to the acceptance and success of the program.• Managed all customer network software upgrades to eliminate service downtime.• Traveled to customer sites to provide project turnaround expertise with emphasis on regaining client confidence.• Developed project plans and assumed accountability for project P&L. Managed budgets and allocated cost estimates to individual tasks.• Presented periodic ‘Dashboard’ reports on current programs, their future opportunities and client issues.• Prepared project status reports and researched/resolved day-to-day issues.• Built credibility, established rapport and maintained communication with stakeholders at multiple levels, including those external to the organization.• Implemented and supported Global Projects.

RF ENGINEER 1988 - 1994• Analyzed and optimized performance of TDMA network per client specification.• Monitored and reviewed statistical and drive test data to improved system performance indicators, such as dropped calls, blocked calls, orientation failures and hand-off features.• Worked in conjunction with telecommunication and software engineers to integrate designs into large-scale communications systems.• Responsible for capacity planning, TDMA frequency planning and frequency hopping through carrier/interference (C/I) ratio analysis.• Recommended site upgrades, such as down tilling of antennae and reorientation of radio additions for increasing performance of firm.• Optimized existing networks by adjusting radio network parameters and recommending solutions to hardware problems.• Determined problem sites by using network key performance indicators and drive test data.• Ensured that al design specifications were followed in the production process.• Researched and resolved customer inquiries and issues in a manner which encouraged continued client loyalty.

1985 - 1988• Initiated my professional career with Ericsson, Inc. in this capacity. Positive performance reviews prompted rapid promotion to RF Engineer.