Arthur Gartner Email & Phone Number

Port Royal, Sc, Us

Melville, New York, Us

Developing and integrating software solutions for the Verint Intelligent Virtual Assistant (IVA) Platform - https://www.verint.com/conversational-ai/intelligent-virtual-assistant and the Verint Community Platform - https://www.verint.com/engagement-channels/verint-community/platform.Software Development on the Verint IVA Platform involved the following:• Implementing LangChain and vector stores for the deployment of a Retrieval-Augmented Generation (RAG) framework• Utilizing and creating MongoDB queries to retrieve transactional data visualized as KPI and metric-based widgets on client dashboards• Curating IVA conversation flow by analyzing user intent, designing logical pathways and integrating natural language understanding modelsSoftware Development on the Verint Community Platform involved the following:• Collaborating directly with clients and outside technical teams for requirements gathering, solutions architecting and deployment• Development of back-end functionality using C# within the .NET framework and SQL server with hosting on Internet Information Services (IIS) web servers• Front-end custom widget design and creation using Velocity Template Language (VTL), JavaScript, CSS and LESS• Integrating in-process and REST APIs across front-end widgets and back-end plugins and automations• Configuring and deploying Single Sign-On (SSO) capabilities with OAuth 2.0, OpenID Connect (OIDC) and Security Access Markup Language (SAML)• Refactoring code repositories and migrated data to support client transitions from industry-adjacent competitor platforms• Providing on-call development and deployment support for both on-premise and cloud hosted instances• Creating and maintaining free and paid marketplace plugin extensions for revenue generation and increased Community engagement• Constructing CI/CD pipelines utilizing GitHub Actions for Development, Staging and Production environments and hosting of compiled NuGet packages for streamlined distribution

North Charleston, South Carolina, Us

• Independently invented C# internal software tool for automation of integration, test, and quality assurance tasks for deployments• Developed programs and GUIs for automated offline software deployments and system configurations to simplify customer installs• Customer facing software engineer for stakeholders in requirements gathering and design reviews• Implemented internal agile methodologies for process and software development analysis and improvements• Principal software integrator for system sustainment and successfully transitioned resources after project closeout• Rapidly produced software hotfixes to modify data structures allowing data ingestion from 3rd party systems in critical scenarios• Launched a new USMC program where the project team met requirements and constraints for program Authority to Operate• Integrated and tested distributed systems for operability within closed network environments• Led implementation of Azure Government cloud resources for internal processes and assisted company transition to Azure AD

Stafford, Va, Us

• Provided systems integration, systems analysis, and testing support for Marine Corps biometric and forensics programs• Worked within cross-functional teams to execute each stage in the deployment pipeline for shipping software out to the field• Wrote and maintained documentation for software deployments and additions to Standard Operating Procedure documents• Created and demonstrated software for over-the-air biometric authentications during military field exercises

Hanahan, Sc, Us

• Managed multidisciplinary engineering team in Research and Development of electrical upgrade for legacy USMC AAVs• Led collaborative efforts between internal departments, prime contractor, and Government customer• Developed statistical models to conduct reliability analysis on electrical components and suggest cost-effective alternatives• Customized proprietary modular Distributed Power and Control Monitoring System (DPCMS)• Created task-based software program to increase communication between internal departments• Prioritized project tasks to meet deadlines aligned to the DOD acquisition life-cycle

Hanahan, Sc, Us

• Provided technical support for the upgrade of the USMC AAV legacy electrical system to a modern solid-state smart system• Designed, constructed, and tested electrical harnesses built to specification of self-developed electrical schematics• Provided on-site vehicle electrical system documentation, troubleshooting, and repair for customer• Increased efficiency and reduced raw material for vehicle harnesses by re-designing layout• Proposed effective MIL-SPEC component alternates based on cost-benefit analysis• Ensured compliance of electrical equipment and design with customer requirements• Validated Mean Time Between Failures for system components using MIL-HDBK-217K parts count method• Constructed and evaluated reliability block diagrams and fault trees

Denver, Co, Us

• Developed fundraising strategies• Networked with other organizations• Generated ideas for fundraising events

Arlington , Va, Us

• Managed tee times and assisted members• Handled and distributed cash• Repaired electric carts• Assisted in maintaining golf course

Master Of Science (M.S.), Computer And Information Sciences With Specialization In Computer Science

Graduate Certificate, Computer Science Software Engineering

Non-Degree, Computer Science

Certificate In Applied Science: Microcomputer Programming, Computer Science

Mathematics

Bachelor Of Science (B.S.), Engineering With Minors In Mathematics And Business

High School

Education record

Education record