Arthur Gartner Email & Phone Number

Port Royal, SC, US

Melville, New York, US

• Developing and integrating software solutions for the Verint Intelligent Virtual Assistant (IVA) Platform - https://www.verint.com/conversational-ai/intelligent-virtual-assistant and the Verint Community Platform.
• Implementing LangChain and vector stores for the deployment of a Retrieval-Augmented Generation (RAG) framework
• Utilizing and creating MongoDB queries to retrieve transactional data visualized as KPI and metric-based widgets on client dashboards
• Curating IVA conversation flow by analyzing user intent, designing logical pathways and integrating natural language understanding modelsSoftware Development on the Verint Community Platform involved the following:
• Collaborating directly with clients and outside technical teams for requirements gathering, solutions architecting and deployment
• Development of back-end functionality using C# within the.NET framework and SQL server with hosting on Internet Information Services (IIS) web servers

North Charleston, South Carolina, US

• Independently invented C# internal software tool for automation of integration, test, and quality assurance tasks for deployments
• Developed programs and GUIs for automated offline software deployments and system configurations to simplify customer installs
• Customer facing software engineer for stakeholders in requirements gathering and design reviews
• Implemented internal agile methodologies for process and software development analysis and improvements
• Principal software integrator for system sustainment and successfully transitioned resources after project closeout
• Rapidly produced software hotfixes to modify data structures allowing data ingestion from 3rd party systems in critical scenarios

Stafford, VA, US

• Provided systems integration, systems analysis, and testing support for Marine Corps biometric and forensics programs
• Worked within cross-functional teams to execute each stage in the deployment pipeline for shipping software out to the field
• Wrote and maintained documentation for software deployments and additions to Standard Operating Procedure documents
• Created and demonstrated software for over-the-air biometric authentications during military field exercises

Hanahan, SC, US

• Managed multidisciplinary engineering team in Research and Development of electrical upgrade for legacy USMC AAVs
• Led collaborative efforts between internal departments, prime contractor, and Government customer
• Developed statistical models to conduct reliability analysis on electrical components and suggest cost-effective alternatives
• Customized proprietary modular Distributed Power and Control Monitoring System (DPCMS)
• Created task-based software program to increase communication between internal departments
• Prioritized project tasks to meet deadlines aligned to the DOD acquisition life-cycle

Hanahan, SC, US

• Provided technical support for the upgrade of the USMC AAV legacy electrical system to a modern solid-state smart system
• Designed, constructed, and tested electrical harnesses built to specification of self-developed electrical schematics
• Provided on-site vehicle electrical system documentation, troubleshooting, and repair for customer
• Increased efficiency and reduced raw material for vehicle harnesses by re-designing layout
• Proposed effective MIL-SPEC component alternates based on cost-benefit analysis
• Ensured compliance of electrical equipment and design with customer requirements

Denver, CO, US

• Developed fundraising strategies
• Networked with other organizations
• Generated ideas for fundraising events

Arlington, VA, US

• Managed tee times and assisted members
• Handled and distributed cash
• Repaired electric carts
• Assisted in maintaining golf course

Master Of Science (M.S.), Computer And Information Sciences With Specialization In Computer Science

Graduate Certificate, Computer Science Software Engineering

Non-Degree, Computer Science

Certificate In Applied Science: Microcomputer Programming, Computer Science

Mathematics

Bachelor Of Science (B.S.), Engineering With Minors In Mathematics And Business

High School

Education record

Education record