I have over 12 (twelve) years of experience working in the IT industry. My latest role is Technical Architect at Verint where I have been involved in multiple projects with using wide range of Verint products such as Case Management, Knowledge Management, Channel Automation (Offline, Email, and Chat & Messaging), various Channel Automation API & Verint IVA.My industries experience is mostly centered around contact center & CRM systems however I have experience in other industries such as transportation & insurance from my past role/project.In my current role as Technical Architect, I am responsible for the technical side of project implementation, from analysis to deployment, ensuring quality management and customer satisfaction. I also serve as technical expert in product capabilities, application design & development to both project team & customer. Additionally, I support and mentor junior members of the project team and contribute to the continuous improvement of Verint's products and services.As part of my professional development, I am taking courses related to software architecture and cloud computing, to enhance my skills and knowledge in these domains. I am passionate about delivering innovative and effective solutions that meet the needs and expectations of Verint's clients and partners, and that enable them to achieve their business goals and outcomes.