Lanang Ragawi Email and Phone Number
I have over 12 (twelve) years of experience working in the IT industry. My latest role is Technical Architect at Verint where I have been involved in multiple projects with using wide range of Verint products such as Case Management, Knowledge Management, Channel Automation (Offline, Email, and Chat & Messaging), various Channel Automation API & Verint IVA.My industries experience is mostly centered around contact center & CRM systems however I have experience in other industries such as transportation & insurance from my past role/project.In my current role as Technical Architect, I am responsible for the technical side of project implementation, from analysis to deployment, ensuring quality management and customer satisfaction. I also serve as technical expert in product capabilities, application design & development to both project team & customer. Additionally, I support and mentor junior members of the project team and contribute to the continuous improvement of Verint's products and services.As part of my professional development, I am taking courses related to software architecture and cloud computing, to enhance my skills and knowledge in these domains. I am passionate about delivering innovative and effective solutions that meet the needs and expectations of Verint's clients and partners, and that enable them to achieve their business goals and outcomes.
Verint
View- Website:
- verint.com
- Employees:
- 3991
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Technical ArchitectVerint May 2021 - PresentJakarta, Indonesiao Collaborate with customers to understand their business objectives, challenges, and technology landscape.o Design appropriate solution for customer problems using Verint product and ensuring solution conform with industry best practice.o Work together with project manager to ensure close correlation of activities and communication of actions, risks and issues.o Create documentation & perform technical workshop with customer regarding implemented solution.o Serve as an expert in product capabilities, application design, and development to both project team and customer. -
Senior Technical ConsultantVerint May 2017 - Apr 2021Jakarta, Indonesiao Develop customized solution tailored for customer needs based on Verint product.o Collaborate with technical architect & team lead during solution development to keep project on schedule and risk identified in timely manner.o Create test scenario for customized solution, carry out testing of the solution and create supporting documentation.o Perform post go live support after solution is released in production.o Support and mentor junior members related to project tasks. -
Technical ConsultantVerint Jan 2015 - Apr 2017Jakarta, Indonesiao Develop customized solution tailored for customer needs based on Verint product.o Carry out testing of the solution and create supporting documentation.o Perform post go live support after solution is released in production. -
Technical ConsultantKana Software Jun 2013 - Jan 2015Jakarta, Indonesiao Develop customized solution tailored for customer needs based on Verint product.o Carry out testing of the solution and create supporting documentation.o Perform post go live support after solution is released in production. -
It Application OfficerAerotrans - Garuda Indonesia Group Jul 2011 - Jun 2013Tangerang, Indonesiao Develop an ERP application for vehicle rental, maintenance services, contract management and financial reporting.Technologies: Java, My SQL Server, Spring, Hibernate.o Provide workshop to users on ERP application usage.o Act as IT Support.
Lanang Ragawi Education Details
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Telkom Institute Of TechnologyS1 Informatics Engineering
Frequently Asked Questions about Lanang Ragawi
What company does Lanang Ragawi work for?
Lanang Ragawi works for Verint
What is Lanang Ragawi's role at the current company?
Lanang Ragawi's current role is Technical Architect @ Verint.
What schools did Lanang Ragawi attend?
Lanang Ragawi attended Telkom Institute Of Technology.
Who are Lanang Ragawi's colleagues?
Lanang Ragawi's colleagues are Sujith Baby 🛡️, Chris Barresi, William Bowe, Riza Rulham, Seán O'kane, Keshulalnayak Nayak, Or Sheffet.
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