Support Engineer
Current• Provide Consulting Services for software implementation, upgrades, and data migrations• Work closely with the customer project lead and the entire project team to ensure that alldeliverables are executed successfully, with quality, on time and on budget• Serve as a part of the implementation team acting as a liaison between the customer and sales,professional services colleagues, engineering, and technical support• Participate in onsite project workshops and consultation… Show more • Provide Consulting Services for software implementation, upgrades, and data migrations• Work closely with the customer project lead and the entire project team to ensure that alldeliverables are executed successfully, with quality, on time and on budget• Serve as a part of the implementation team acting as a liaison between the customer and sales,professional services colleagues, engineering, and technical support• Participate in onsite project workshops and consultation with the customer• Provide the customer with appropriate software and project documentation• Create and execute detailed UATs• Maintain detailed issue tracking and action items throughout the project• Display a high level of knowledge and consistent service throughout all interactions• Deliver onsite and/or remote product training to customers• Create internal department documentation (MOPs, Test Cases) and FAQ's• Conduct knowledge transfer to handoff project to technical support Show less