Customer Success | Top Down Accounts
Current
Apr 2024 - Present
AeroLeads people directory · profile
Arthur Rosa Email & Phone Number
CX Analyst II
at
Neoway
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
CX Analyst II
Location
São Paulo, São Paulo, Brazil
Company size
Who is Arthur Rosa? Overview
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Quick answer
Arthur Rosa is listed as CX Analyst II at Neoway, a company with 446 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Arthur Rosa.
Arthur Rosa previously worked as Customer Success | Top Down Accounts at Neoway and Customer Experience Analyst at Petlove. Arthur Rosa holds Desenvolvedor Ux/Ui Design from Coderhouse.
Company email context
Email format at Neoway
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Neoway
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Profile bio
About Arthur Rosa
With an unwavering passion for change, innovation and technology, I bring solid experience in Customer Centric strategies, focused on customer experience and user satisfaction. Throughout my professional career, I have participated in teams and led projects aimed at understanding and meeting the needs of the target audience, ensuring their loyalty and business growth.Currently, I seek to direct my career towards the fascinating universe of UX/UI, where I intend to apply my analytical rigor and my passion for data. I firmly believe that the correct use of information is what drives the success of any enterprise. I am committed to creating intuitive, attractive and functional interfaces, always based on consistent insights and metrics.For me, the secret lies in combining creativity with data precision, ensuring that each decision is based on concrete information. I am always looking for new challenges that allow me to explore the transformative potential of technology and user experience, aiming to achieve exceptional and impactful results. My main hobby is music and related things. I dance, sing and play the guitar. I love cinema and theater, parks, museums, playing with my niece and learning about the evolution of life, true crime and the secrets of the universe. I live with my dog, Steve, we are best friends.
Current workplace
Arthur Rosa's current company
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Neoway
7 roles
Arthur Rosa work experience
A career timeline built from the work history available for this profile.
Customer Experience Analyst
- Colaborei com equipes multidisciplinares para desenvolver soluções que impactaram positivamente a experiência do cliente.- Conduzi pesquisas de satisfação e NPS para medir o sucesso das iniciativas implementadas.- Realizei análises de jornada do cliente para identificar pontos de dor e oportunidades de melhoria.- Implementei estratégias de melhoria.
Jan 2024 - Apr 2024
Customer Experience Analyst Ii
- Elaboração de dashboards com resultados, análise de dados, KPI, trabalho com métricas como NPS, CSAT. - Uso de ferramentas como zendesk, miro, sheets.- Collab com equipes multidisciplinares para criação de ações envolvendo a experiência final do usuário.
Dec 2021 - Jun 2023
Customer Experience Analyst
- Experiência em lidar com reclamações e solicitações de clientes de forma empática.- Resolução eficaz de problemas e conflitos com clientes para garantir satisfação.- Forte habilidade de comunicação para garantir interações positivas com os clientes.- Foco em melhorar constantemente a experiência do cliente e garantir sua fidelização.- Gerenciar.
Dec 2020 - Nov 2021
Life Insurance Specialist
- Administração de apólices de seguro de vida, incluindo emissão, renovação e cancelamentos.- Suporte a clientes com dúvidas sobre os benefícios e coberturas dos seguros.- Análise de sinistros e coordenação de pagamentos de indenizações aos beneficiários.- Participação em treinamentos e workshops para atualização sobre produtos e normas do mercado.
Mar 2019 - Dec 2020
Customer Experience Specialist
Responsabilidades:- Atendimento ao cliente, realização de ligações, cobranças e registro de informações no Serviço de Atendimento ao Cliente da empresa, realização de pesquisas de satisfação. Elaboração de planos para agilizar o atendimento inicial dos operadores.
Jan 2012 - Nov 2019
Auto Commercial Analyst
Responsabilidades:- Captação de clientes através de telefone, e-mail e whatsapp;- Retenção de perdas por seguros não renovados;- Transmissão e Acompanhamento de Emissão no site da principais Seguradoras do Mercado: Porto Seguro, Itaú, Sul América, Mapfre, Tokio, HDI; Allianz; Liberty; Marítima e CHUBB.- Apresentação diária de quantidade de contatos.
Sep 2018 - Mar 2019
Team & coworkers
Colleagues at Neoway
Other employees you can reach at neoway.com.br. View company contacts for 446 employees →
LR
Leonardo Rocha C. Da Costa
Colleague at NeowaySanta Catarina, Brazil, Brazil
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RB
Rafael Bou
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
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EG
Eric Greghy
Colleague at NeowaySão Caetano Do Sul, São Paulo, Brazil, Brazil
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GA
Gabriel Abreu
Colleague at NeowayMontes Claros, Minas Gerais, Brazil, Brazil
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AL
André Luiz Fochesato Saibro
Colleague at NeowaySanta Catarina, Brazil, Brazil
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PH
Pedro Henrique Santos Gonzaga
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
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DF
Danilo Ferreira De Araújo
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
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ES
Eduardo Souza
Colleague at NeowayGreater Porto Alegre, Brazil
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DD
Douglas De Vasconcelos
Colleague at NeowaySão Paulo, Brazil, Brazil
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KA
Kawane Andrade
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
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Leonardo Rocha C. Da Costa
Colleague at NeowaySanta Catarina, Brazil, Brazil
View →
RB
Rafael Bou
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
View →
EG
Eric Greghy
Colleague at NeowaySão Caetano Do Sul, São Paulo, Brazil, Brazil
View →
GA
Gabriel Abreu
Colleague at NeowayMontes Claros, Minas Gerais, Brazil, Brazil
View →
AL
André Luiz Fochesato Saibro
Colleague at NeowaySanta Catarina, Brazil, Brazil
View →
PH
Pedro Henrique Santos Gonzaga
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
View →
DF
Danilo Ferreira De Araújo
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
View →
ES
Eduardo Souza
Colleague at NeowayGreater Porto Alegre, Brazil
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DD
Douglas De Vasconcelos
Colleague at NeowaySão Paulo, Brazil, Brazil
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KA
Kawane Andrade
Colleague at NeowaySão Paulo, São Paulo, Brazil, Brazil
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2 education records
Arthur Rosa education
Desenvolvedor Ux/Ui Design
Bachelor Of Technology - Btech, Marketing
FAQ
Frequently asked questions about Arthur Rosa
Quick answers generated from the profile data available on this page.
What company does Arthur Rosa work for?
Arthur Rosa works for Neoway.
What is Arthur Rosa's role at Neoway?
Arthur Rosa is listed as CX Analyst II at Neoway.
Where is Arthur Rosa based?
Arthur Rosa is based in São Paulo, São Paulo, Brazil while working with Neoway.
What companies has Arthur Rosa worked for?
Arthur Rosa has worked for Neoway, Petlove, Nubank, Seguros Sura, and Optum.
Who are Arthur Rosa's colleagues at Neoway?
Arthur Rosa's colleagues at Neoway include Leonardo Rocha C. Da Costa, Rafael Bou, Eric Greghy, Gabriel Abreu, and André Luiz Fochesato Saibro.
How can I contact Arthur Rosa?
You can use AeroLeads to view verified contact signals for Arthur Rosa at Neoway, including work email, phone, and LinkedIn data when available.
What schools did Arthur Rosa attend?
Arthur Rosa holds Desenvolvedor Ux/Ui Design from Coderhouse.
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