Arthur Scott Email & Phone Number

Nashville, Tn, Us

Provide T2 and T3 advanced technical troubleshooting support tocustomers● Provide Tier 3 technical support for enterprise clients withescalated issues● Manage quality assurance testing process, coordinatingexecution of testing and providing a detailed report analyzing theexecuted tests.● Manage and maintain technical documentation for productknowledge base.● Manage collection and audit of customer feedback, coordinatingand contributing to the investigation process● Create and facilitate monthly internal technical training series forthe customer success and technical support teams● Assist in developing technical support chat bot

Collect and audit customer feedback about the product, loggingJira issues that require further investigation and contributing tothe investigation process.● Consult with clients and account managers about technicalspecifications and equipment requirements for remote capturesessions● Access system logs to assist teammates in troubleshootingplatform issues● Contribute to an internal and external support knowledge base● Conduct quality assurance testing, providing detaileddocumentation for new product releases● Collaborate with marketing team to write and maintain technicaldocumentation for customer-facing product support knowledgebase

Lebanon, Tn

• Design and work with clients to delineate project requirements• Create and outline sketches for specific client criteria• Coordinate wedding videography to encapsulate entire experience• Oversee film editing to ensure product meets clients specifications• Managing pricing and cost structure to remain on time and within budget• Organize photo shoots and on site photography sessions

Responsibilities include; prepare videos to correspond with musical performance, set up equipment to display videos during concert, ensure quality and timing of video during live playback, assist in setting up audio/sound equipment for live recording and sound reinforcement during concerts, supervise loading and unloading of equipment truck, develop a load plan for the truck and ensure its implementation.

Greater Nashville Area, Tn

● Set up and configured audio-visual equipment for daily videoconferences, ensuring all necessary equipment is in workingorder and properly connected.● Diagnosed and resolved technical issues that may arise duringmeetings or events.● Assisted visitors with networking and A/V needs● Coordinated with outside vendors for any repairs or upgrades● Maintained and updated content for digital signage devices● Consulted executives on audiovisual solutions to achieve goal

Maintained audiovisual equipment in multiple conference roomsused daily.● Monitored daily video conferences to ensure quality of video andaudio and troubleshoot problems● Troubleshot any media related issues reported by staff

-Interact with potential recruits to answer any questions they may have about the Army National Guard and work to prequalify these individuals.-Make and receive phone calls with the intent of promoting or selling company products and/or services.-Communicate with applicants by providing customer service to them in accordance with Army National Guard enlistment standards.-Advise visitors on enlistment eligibility according to ARNG enlistment criteria.-Respond to client leads in a timely manner in order to increase the number of Leads turned into Applicants while decreasing the amount of time spent by field representatives working Leads.-Possess a thorough knowledge of National Guard recruiting regulations and related resource materials, while being able to explain them in simple terms.-Communicate effectively and maintain the flow of information while keeping supervisors informed of any issues that may occur.-Work effectively with other team members to maintain positive morale and a sense of teamwork.

Render Military honors at funerals for veterans. Coordinate travel to funeral site and ensure all positions are covered. Contact funeral directors to confirm service details. Submit completion reports following services. Fill out and submit payroll for team members.

Responsibilities include; prepare videos to correspond with musical performance, set up equipment todisplay videos during concert, ensure quality and timing of video during live playback, assist in setting upaudio/sound equipment for live recording and sound reinforcement during concerts, supervise loadingand unloading of equipment truck, develop a load plan for the truck and ensure its implementation.; At Blackhorse I worked in the back-kitchen as a prep-cook, also was responsible maintaining inventoryand ensuring shipments of supplies were on-time and processed in a timely manner.