Arthur Vaz Email & Phone Number

Responsible for performing team lead tasks for L2 and L3 members of the TD Managed Services team as well as provide senior technical implementation, changes, and resolution services for complex systeminfrastructure technologies.Duties and Responsibilities:• Provide technical mentorship and coaching to assist team on developing their skillset and delegate work to team members as appropriate.• Assist in the development of practice expertise, knowledgebase development and… Show more Responsible for performing team lead tasks for L2 and L3 members of the TD Managed Services team as well as provide senior technical implementation, changes, and resolution services for complex systeminfrastructure technologies.Duties and Responsibilities:• Provide technical mentorship and coaching to assist team on developing their skillset and delegate work to team members as appropriate.• Assist in the development of practice expertise, knowledgebase development and cross-training of other team members.• Work with Director, TD Managed Services Operations to monitor performance, provide feedback, and assist with conducting regular performance reviews of L2 and L3 technicians.• Support and backup the Director, TD Managed Services Operations, when needed, by managing daily requests/tasks, approving Change Requests, managing on-call schedule, and attending to ticket escalations. Show less

Responsibilities:• Administering VDI infrastructure such as Citrix Virtual Apps and Desktop, Citrix Delivery Services, PVS and Machine Creation Services, policy management, ICA and HDX protocols, Secure Ticket Authority, Session Reliability, StoreFront, License Server, Cloud Connectors, etc.• Overseeing Hyperconverged and Virtualization Technologies such as Nutanix AOS (Acropolis Operating System) and AHV (Nutanix Acropolis Hypervisor). This includes Redundancy Factor settings, Cluster… Show more Responsibilities:• Administering VDI infrastructure such as Citrix Virtual Apps and Desktop, Citrix Delivery Services, PVS and Machine Creation Services, policy management, ICA and HDX protocols, Secure Ticket Authority, Session Reliability, StoreFront, License Server, Cloud Connectors, etc.• Overseeing Hyperconverged and Virtualization Technologies such as Nutanix AOS (Acropolis Operating System) and AHV (Nutanix Acropolis Hypervisor). This includes Redundancy Factor settings, Cluster technology, Host and Storage management, Virtual Machine settings, policies and management, Domain Protection config, capacity management, etc.• Managing Windows Server technologies such as Active Directory, Group Policy, DNS, DHCP, etc.• Collaborating closely with the Service Delivery Manager on delivering customer-facing communications and initiatives. Show less

Ontario, Canada

Infrastructure and Virtualization IT Technical Analyst.Responsible for the planning, developing, installing, configuring, maintaining, supporting, documenting and optimizing of various aspects of the IT Server & Desktop Infrastructure hardware, and software.Performing installation of patches and upgrades as well as development of preventative maintenance plans as well as participating in hardware & software installation, configuration, upgrades, including planning, training, testing… Show more Infrastructure and Virtualization IT Technical Analyst.Responsible for the planning, developing, installing, configuring, maintaining, supporting, documenting and optimizing of various aspects of the IT Server & Desktop Infrastructure hardware, and software.Performing installation of patches and upgrades as well as development of preventative maintenance plans as well as participating in hardware & software installation, configuration, upgrades, including planning, training, testing, and evaluation of new infrastructure and system components and technologies.Engaged in project teams and support testing activities and validate design elements.Managing the entire Citrix virtualization infrastructure (over 1,100 devices) within two different hypervisors (Nutanix and VMware). Show less

Wellland - Ontario

• Supporting students on classes topics and lab assignments.• Reviewed course subjects with students in preparation for upcoming tests.

Limeira Area, Brazil

Responsible for managing and maintenance the company's website, employees mail accounts, surveillance systems, networking and providing a variety IT related topics support.

Iracemápolis / Sp.

• Managed IT Infrastructure for all-new assembly passenger car plant in the country (30,000 units per year)• Supported servers (Windows 2008 and Windows 2012 running on Oracle VM Six86) and Storage NetApp DS2246 / NetApp FAS8020, EMC2 DD2500, Brocade 6505 Switches• Network LAN (HP A5130-48 and HP A7506), Wi-Fi (Internal HP J9621A MSM466 and External HP J9715A MSM466-R), WAN (Fiber Datacom DM-Switch Series II and Radio as a Backup)• Security (Juniper SSG5 and Check Point SG4800)… Show more • Managed IT Infrastructure for all-new assembly passenger car plant in the country (30,000 units per year)• Supported servers (Windows 2008 and Windows 2012 running on Oracle VM Six86) and Storage NetApp DS2246 / NetApp FAS8020, EMC2 DD2500, Brocade 6505 Switches• Network LAN (HP A5130-48 and HP A7506), Wi-Fi (Internal HP J9621A MSM466 and External HP J9715A MSM466-R), WAN (Fiber Datacom DM-Switch Series II and Radio as a Backup)• Security (Juniper SSG5 and Check Point SG4800), Antivirus and Proxy with content filtering• Alcatel-Lucent VitalQIP for DNS, DHCP, NTP and Unify VoIP System over OpenScape Branch 6000 and 50i• Managed Access Control for both Data Centres, APC by Schneider Electric NetBotz 570 CCTV, Emerson HVAC system with Climate Monitoring (Temperature and Humidity), Bosch FPA-1200-C Fire Alarm / Suppress System (FM-200) and Eaton UPS system with Cummins Diesel Generators• Coordinated local support ensuring a stable and highly available operation based on KPIs and goals• Coordinated Incidents, Changes, Demands and Problems Management for Infrastructure• Managed SLA for the Business and Production Operations• Reported goals progress, KPIs and Budget status to the Top Managers• Trained new employees on IT Standards and Security Awareness• Assisted Information Security Officer granting action plan completion and deliverables• Documented all plant’s infrastructure draws and operation manuals• Managed Active Directory, patch management and SCCM vNext for Office and Factory Show less

Jaguariúna, São Paulo, Brazil

• Managed IT Services (Applications and Infrastructure) for 35,000 users, including 2,000 Servers, 3,000 Databases and several network equipment in associate with two outsourcing companies, IBM (15 staff) and UOLDiveo (10 staff)• Maintained Exchange Server, Domain Controllers, File Servers, Databases, Virtual Desktop using XenServer and VMWare, Backup, Networking, Security and VPNs.• Ensured Business Efficiency with Mission Critical up-time of 99,98% guaranteeing Customer… Show more • Managed IT Services (Applications and Infrastructure) for 35,000 users, including 2,000 Servers, 3,000 Databases and several network equipment in associate with two outsourcing companies, IBM (15 staff) and UOLDiveo (10 staff)• Maintained Exchange Server, Domain Controllers, File Servers, Databases, Virtual Desktop using XenServer and VMWare, Backup, Networking, Security and VPNs.• Ensured Business Efficiency with Mission Critical up-time of 99,98% guaranteeing Customer Satisfaction• Administering Crises and Monitoring Services for Capacity, Productivity and Technology Innovation• Supported IT Security Team by providing IT logs for investigations and effectively contributed to the Disaster Recovery Plan mapping business impacts, identifying vulnerabilities and writing action plans and procedures• Reported and tracked Cost, Threats, Weaknesses, Risks and Opportunities for Board of Management• Ensured the smooth transition from Projects to Operations mapping project’s pending points, improvements and fine tuning Show less

São Paulo Area, Brazil

• Coordinated the operation and support of a range of Hosted Telecom Services for the top 4 mobile operators in Brazil (Vivo, TIM, Claro and Oi)• Managed and controlled the services with strategic planning, best practices and processes improvement• Ensured customer expectations aligned with schedules, budgets, delivery plans and operational effectiveness• Supervised project’s transition to operations according to ITIL to ensure efficiency and revenue boosting• Managed and… Show more • Coordinated the operation and support of a range of Hosted Telecom Services for the top 4 mobile operators in Brazil (Vivo, TIM, Claro and Oi)• Managed and controlled the services with strategic planning, best practices and processes improvement• Ensured customer expectations aligned with schedules, budgets, delivery plans and operational effectiveness• Supervised project’s transition to operations according to ITIL to ensure efficiency and revenue boosting• Managed and developed customer relationship, project finances and root cause analysis reports after crises• Implemented Nagios to monitors system’s health (SNMP, HTTP, ICMP) such as disk / memory usage, system / network load, predicting, avoiding and mitigating problems proactively.• Trained operation engineer on company’s standards and documented best practices, policies and procedures Show less

São Paulo Area, Brazil

Responsible for administration, operation and support of a range of hosted telecom service in production environment.* Monitoring that all systems are running smoothly and resolving issues that arise.* Installing and configuring of hosted services.* Data gathering and data provisioning of the solutions.* Provide investigation, root cause analysis and problem resolution.* Maintain operations such as a planned event while upgrading and patching solutions… Show more Responsible for administration, operation and support of a range of hosted telecom service in production environment.* Monitoring that all systems are running smoothly and resolving issues that arise.* Installing and configuring of hosted services.* Data gathering and data provisioning of the solutions.* Provide investigation, root cause analysis and problem resolution.* Maintain operations such as a planned event while upgrading and patching solutions (integration).* Data analysis and solution tuning.* Create or improve processes for operation.* Support internal tool such as monitoring, stats and usage.* Manage communication with customer for calls, status, and update.* Follow-up escalated tickets to other Gemalto's entities.* Create or improve processes for operations. Show less

São Paulo Area, Brazil

Responsible for the integration and customization of server products to GSM operators networks getting involved in projects from initial technical analysis to final customer acceptance, designing and implementing architecture consisting of standard Gemalto's products and customized modules.* Analyzing, building and describing the solution including Gemalto offers and third party software.* Executing the acceptance test plan with the customers and validation engineer.* Reviewing… Show more Responsible for the integration and customization of server products to GSM operators networks getting involved in projects from initial technical analysis to final customer acceptance, designing and implementing architecture consisting of standard Gemalto's products and customized modules.* Analyzing, building and describing the solution including Gemalto offers and third party software.* Executing the acceptance test plan with the customers and validation engineer.* Reviewing the specifications (CRS) & alert on unclear scope.* Guaranteeing the solution functionality according to customer requirements.* Providing assistance to the customer after the installation (when applicable).* Providing support to development and validation teams all along the project.* Contributing to the transition from project to support: ensure the supportability of the applications, do the warranty check point, transfer to support.* Providing internal training to support when necessary.* Contributing to knowledge sharing between company's areas.* Interfacing with Technical Leader to audit/define/build the necessary technical coaching of the more junior team members. Show less

I was responsible for providing support to America's (North and South) telecommunications industry for some products such as SMS-C (Telepath and NextGen), MAR (mobile operators inter-gateway), PSA (Prepaid system) and OTA (Over The Air). In addition integrated those products into complex solutions assembling, verify and document the integrated solutions.Knowledge in GSM, IS-41 and SS7 networks, SMPP and SMNP protocols, HP-UX, OpenCall, MC Service Guard, Oracle, IBM Informix and… Show more I was responsible for providing support to America's (North and South) telecommunications industry for some products such as SMS-C (Telepath and NextGen), MAR (mobile operators inter-gateway), PSA (Prepaid system) and OTA (Over The Air). In addition integrated those products into complex solutions assembling, verify and document the integrated solutions.Knowledge in GSM, IS-41 and SS7 networks, SMPP and SMNP protocols, HP-UX, OpenCall, MC Service Guard, Oracle, IBM Informix and OpenVMS.Main responsibilities:* Experience with performance/load/stress testing.* Proficiency with complex and high available architectures.* Cooperate with Sustaining/Support teams on resolving issues.* Occasionally provide support on site.* Implement new product features.* Fix bugs (work on internal and external problem reports.* Prepare and execute unit tests (continuous integration). Show less

Itatiba, São Paulo

IT Analyst managing the company’s networks and infrastructure deploying enhancement projects, disaster and recovery planning, user administration by Windows 2000 domain control, IBM Lotus Notes, backup and restore management, virus protection management among others activities related to IT department.

Computer Systems Technician - Network And Cloud Technologies., Cloud/Network Administration, I.T. Security Administration And Communication Systems Admin & Support, Final Numerical Grade: 86

Activities and Societies: Provide support for databases and websites as well as a variety of computer hardware, operating systems.

Post Degree Certificate, Computer Networks And Internet, Final Numerical Grade: 89

Computer Networks and Internet Post-Graduate Certificate

Bachelor Of Science (Bsc) In Computer Engineering, Computer Systems Networking And Telecommunications, Final Numerical Grade: 84

USF (Universidade São Francisco) is a fully-accredited Franciscan institution located in the State of São Paulo. With more than 36 years.